•Conducting thorough equipment inspections using advanced laser tracking and 3D scanning tools to identify wear and potential issues.•Analyzing data to provide actionable insights and recommendations for maintenance and repairs.•Problem-solving complex manufacturing plant issues to enhance operational efficiency.•Implementing cost-saving measures through proactive maintenance strategies and data-driven decision-making.

•Designs and implements testing protocols to ensure product quality and consistency.•Analyzes product performance data and leads problem-solving efforts for quality issues.•Collaborates with cross-functional teams to develop quality standards.•Works on improving manufacturing processes to enhance customer satisfaction and meet regulatory requirements.

•Ensuring suppliers meet GE Appliances' quality standards•Conducting supplier audits and managing qualification processes•Collaborating with suppliers for quality improvement•Implementing corrective actions to address quality concerns

•Skilled at anticipating, identifying and fulfilling guest needs and clarifying special orders•Exceptional interpersonal and team building skills with an aptitude for building rapport with a diverse range of customers, managers, and colleagues; talent for quickly resolving issues prior to escalation.•Frequently assisted colleagues during rush periods to foster / promote teamwork while providing exceptional service and guest dining experience.

•Identify outdated factory layout and utilize AutoCad to develop an updated layout•Creating tools are reliable and robust and design to maximize overall equipment effectiveness•Organizing Asset Tags to ensure all equipment in the plant are enlisted

• Supervising approximately 60 employees to keep the assembly line running and work with other leaders to monitor absenteeism • Troubleshooting around the assembly line to improve average yield and first pass yield by ensuring the assembly workers follow standardized work• Helped union workers to understand their rights and build relationships to further better production and working environment

• Updated and maintained Manufacturing Control Instructions (MCIs)• Collaborated with factory operations team to improve product quality by tool and die machineries• Analyzed scan data for dishwasher parts to identify and eliminate the root cause of issues

•Managed customer expectations by clarifying needs, identifying options and recommending products and services•Delivered fast, friendly and knowledgeable service for routine questions and service complaints•Upheld strict quality control policies and procedures during customer interactions