Hunter Beard Email & Phone Number

Maintain all company policies and procedures by properly handling claims and returns, zoning the front-end area, overseeing the parking lot for cleanliness, organizing and arranging merchandise and supplies, identifying shrink and damages, and ensuring a safe work environment for guests and employeesSupervise many cashiers in the area of responsibility by assigning duties, communicating goals, providing feedback, assisting in purchase decisions, locating merchandise, resolving customer issues and concerns, and promoting products and servicesFulfill customer service requirements by greeting customers, providing support to associates on completing transactions, assist with cashier training, balance customer traffic, conduct register audits daily, maintain front end keys, coordinate lunches and breaks for cashiers, and assist management with control of the front end.Ensure customers are getting enough service and required attentionModels, enforces, and provides day to day direction and guidance to hourly associates on proper customer service approaches and techniques to ensure customer needs and complaints are addressed according to company guidelines and standardsLeads and develops teams effectively by teaching, training, and actively listening to associates; touring stores and providing feedback (Tour-to-Teach); communicating and collaborating with all levels of associates regarding store operations, utilizing technology, business initiatives, merchandising, and company direction; introducing and leading company change efforts; providing clear expectations and guidance to implement business solutions; and communicating business objectives to teams effectivelyDrives the financial performance and sales of the designated store area by reviewing and evaluating P&L (Profit & Loss) statements; managing and assisting in budgeting, forecasting and controlling expenses in designated business area to confirm they are indexed to sales; monitoring and ensuring effective me

Assists with daily operations of the store and carries store keys to perform opening and closing responsibilitiesDemonstrates Total Customer Service Standards and leads by exampleManages daily responsibilities including sales and operational plans, store and department standards, and safety and loss prevention guidelinesSupervises associates and delegates tasks to ensure productivity, assists in conflict resolution, coordinates meals/breaks, and shares department successes and opportunities.Ensures all claims of harassment and discrimination are immediately reportedAssists with timely administration of progressive discipline, interviews, timecard punch edits, report review, and communicationAssists in floor moves, merchandising pricing, promotional displays and store housekeeping to ensure execution of company directionTrains associates to ensure consistent application of standards, product placement and/or cash handling to include collecting payments, and processing returns and exchangesProvides overrides, performs safe and til counts, and reconciles cash settlements

Answers customers’ questions, resolves problems, and maintains customer satisfaction by providing problem-solving resourcesMaximizes customer operational performance by providing help desk resources and technical adviceAccomplishes customer service human resource objectives by recruiting, selecting, training, and coaching employees.Manages customer service staff, communicates job expectations, and performs appraisals and job reviews.Meets customer service financial objectives by forecasting requirements, prepares annual budgets, and schedules expendituresImproves customer service quality results by conducting surveys and studying, evaluating, and re-designing processes and establishing and communicating service metrics and monitoring and analyzing results.Implements production, productivity, quality, and customer-service standardsContributes customer service information and recommendations to strategic plans and reviews.Audits customer service procedures and trends and determines system improvementsEnforces company policies and proceduresDetermines customer service requirements by maintaining contact with customers and visiting operational environments.Updates job knowledge by participating in educational opportunities, maintaining personal networks, and participating in professional organizations