Ben Hunter Email & Phone Number

Brisbane City, Qld, Au

Brisbane, Queensland, Australia

Equifax HR Solutions offers flexible HR systems, expertise, data and processes to organisations managing people and people managing their careers. Our HR solutions extends the end-to-end employee management offering to include income and employment verification, background checks and medical credentialing.As the Call & Resource Operations Manager, responsible for the coordination of our day to day operations, for the fit2work workforce including 100+ agents and the leadership team, managing resources across a high volume, omni-channel environment.

Brisbane, Queensland, Australia

As an Operations Leader my purpose is to ensure exceptional customer service is delivered to our customers and consumers, facilitated by creating a great employee experience, which therefore enables revenue generation, revenue retention, margin improvement and risk reduction.

As the Business Development Manager, focusing on the big picture without losing site of the details was a key factor to my success; combined with my expansive background in events and travel management and a willingness to challenge common perceptions I offer a complete package. My ability to view both sides of an issue allows me to develop and integrate solutions that are balanced and beneficial for everyone involved. I excel at translating customer needs to the business and vice versa in order to attain objectives for all involved. In me you’ll find a comprehensive professional with a “can-do” attitude and the drive to get the job done.At EventsAIR we don't sit back and let the future happen to us - we're out there making it. By expanding into new technology and relentlessly improving every day, we're creating a better tomorrow for conference and event organisers around the globe.

As Key account manager, I interacted with staff to coach and motivate them to perform in the highest level of customer service and to guarantee delivery of best in class technology thus ensuring excellent client experience and satisfaction. I also established, implemented and drove the local business plan, aligning with the overall strategic business plan. Moreover, I conducted extensive research to develop and implement strategies and reporting, leading overall business development initiatives and wider client base. I carefully oversaw and executed processes regarding account planning, negotiation, budget creation, account plans, tenders and developing vertical market sales campaigns, presenting to clients where required. I proactively led the strategic identification and implementation of best practice in areas such as efficiency, internal cost saving initiatives, and technology. With a forward planning approach, I took charge in the conceptualisation, development, implementation and delivery of new products, policies and procedures to drive national consistency and maintain operational excellence across the business. To further business growth, I demonstrated proactive leadership in developing, mentoring and managing teams and operations to achieve high level efficiency and promote excellent customer service.

It was my duty to be responsible for the management of service performance, service coordination and providing strategic relationship management of multiple parties and contracts, to ensure compliance with operational, contractual and regulatory obligations across a diverse portfolio. This included working across 20 operational and support teams throughout APAC. In this organisation, I forged a strong professional relationship with stakeholders to ensure programs are tailored to maximize compliance, mitigate risk and deliver strategic value to the organisation, clients and vendors. I actively engaged with employees to foster a supportive work environment, providing coaching and leadership to immediate team members and wider operational teams to ensure key professional skills developed. I also conducted collaborative work in the development, implementation and delivery of new products, policies and procedures to drive national consistency and maintain operational excellence across the business. Furthermore, I researched extensively to discover efficiencies to recommend and implement through technology applications, process improvements and key buying behaviours while meeting strategic objectives, revenue growth and retention.

My commitment as Business partnerships manager was to conceptualise, formulate and implement new policies and procedures framework in order to drive compliance, consistency and maintain operational excellence across the business. I took strong initiatives in recommending and implementing sound processes through technology applications, process improvements and key buying behaviours to meet strategic objectives in revenue growth and client retention. I also provided coaching and mentoring to develop team members ensuring professional skills were upgraded as well as to foster a supportive work environment which could boost performance. I forged strategic relationship plans with clients including onsite visits to conduct training and develop productive business relationships, designed to optimise all elements of travel program. Capitalising on my skills in active listening, I worked collaboratively with senior management teams in developing sound financial plans which includes budgets. To ensure smooth operations, I sourced and established contact with new suppliers as well as maintained excellent relationship with existing ones. I intelligently identified and entered into commercial agreements which enabled the organisation to deliver commercially attractive products and services enticing more customers and generating more sales for the company. I utilised strong analytic skills to identify and resolve client disputes in a polite and professional manner and in adherence to company policies. Importantly, I analysed both client and team reviews, driving continuous improvement via a solution focused plan incorporating key strategies, objectives and outcomes.

In Carlson Wagonlit Travel, I acted as point of contact for enquiries, provided mentorship and led directives to ensure KPIs achieved in performing role as an effective team leader. I worked in close collaboration with management to ensure smooth implementation and enforcement of new applications, procedures and policies across the organisation. I assisted and guided key personnel regarding issues with Front and Back office applications, including testing of new processes, enhancements and releases ensuring smooth operations. Moreover, I promoted a supportive work environment through providing coaching and development to team members in ensuring that key professional skills were developed. I oversaw client travel experience including effective consultation, provision of tailored and target solutions plus the maintenance of up to date market knowledge. Being a diligent professional, I provided accurate and timely administration management including management reporting. I utilised strong analytic skills to identify and resolve client disputes in a polite and professional manner and in adherence to company policies. I also made effective use of organisation and time management skills to oversee workflow and achieve and/or exceed personal and team KPIs.

Previously as a Retail Travel Consultant, I provided exceptional customer service, successfully managing client travel arrangements from simple quotes through to complex multi-faceted itineraries in an accurate manner. I utilised strong communication skills to effectively manage client and supplier information channels, using negotiation skills as required when discrepancies occur in order to identify causes and ways to correct said discrepancies. I diligently performed tasks efficiently to achieve targets and KPI’s, provide support and mentoring to team members as required. Lastly, I conducted accurate daily administration management including invoicing and receiving of payments and banking.