As the Quorum PAC Product Manager, I am responsible for managing the product life cycle for Quorum’s PAC product. I work closely with engineers, designers, product managers, and other internal and external stakeholders to build and execute on a product strategy for our Quorum PAC product. I am responsible for building business cases, conducting user interviews, writing and delivering product requirements, compiling and analyzing key metrics, and collaborating with stakeholders to launch new features and products.

• Manage Roadmap for multiple products owning the decisions on new features to maximize our opportunities and serve the needs of our clients. • Conducted Market Research and Data Analysis to drive data driven decision making regarding product strategy and roadmap planning.• Work collaboratively with cross functional teams emphasizing the focus on the user and user experience through user centered design. • Manage both internal and external stakeholders gathering feedback and keeping them updated on status of the product. • Act as Product Owner to write user stories, manage backlog, practice agile methodology, and lead scrum ceremonies for multiple products.• Managed legacy online payment solutions serving over 550 school districts and 240K users.• Created new School Fee Management solution to better meet the needs of School Districts as it relates to the management of their various school fees and collect online payments. • Managed the Launch Readiness for multiple products including regular internal stakeholder calls, companywide demos, and executive team / board level presentations. • Presented new solution to potential new investors by request of our SVP of Product and company CEO.• Successfully presented to external stakeholders, internal teams, executive team, and company board meetings. • Serve as SME for payments in the education space for our company. • Participate in RFI for new payment provider and review contracts.

• Regularly lead scrum ceremonies for multiple scrum teams alone and with scrum master. • Write clear and effective user stories, bug tickets, and production support tickets. • Conduct interviews with end users to understand their workflows, problems, and how our solutions can work better for them. • Be the expert of our customers problems and work with internal and external resources to create easy to use solutions for those problems.• Completed Certified Product Owner course. • Completed Certified Scrum Master course.

• Working with Schools and School Districts to help streamline the collection of school fees and meal payments through an easy-to-use online payment solution.

• Train and develop Business Development and Inside Sales Reps• Develop processes that allow teams to work effectively and efficiently together

• Signed up 35 new K12 Payment Center accounts in 9 months• Became K12 Payment Center subject matter expert

• Lead Team to pass off opportunities with expected revenue that exceeded expectations by 300%.• In 2017 had 6 team members get promoted into new positions in the company.

• Lead team to go from last place in 4th quarter 2014 to first place in 4th quarter 2015.• Lead team to be first Wilmington Verizon Store to hit major SMB milestone in Dec 2014.

• Hire, train, develop, motivate, and coach team in a top performing Verizon Wireless location.• Completed multiple manager development programs with Verizon Wireless.• Managed store operations including inventory, merchandising, key metrics, and store reporting.

• Hand selected to be the Interim Store Manager for a top producing Verizon location. • Lead the store’s 20 employees to achieve record new line sales during a major device launch.

• Use Sales Consultant Approach to assist customers with sales and customer service issues and find the best solution for their needs. • Top performing rep in our district finishing in the top 10 out of 120 reps multiple months.• Sold the most tablets in our district during the first Quarter of 2011.• Held Key Holder position to serve as a manager when managers were not available and to complete opening and closing duties. • Cultivated a loyal customer base that sent me referrals for years. • Discovered and closed numerous business to business deals. • Selected to train new hire reps before they went to new hire training. • Chosen to participate in the 2011 Career Builder program and graduated from the program.

• First to offer professional kiteboarding lessons in the Cape Fear area.• Developed lesson plans to achieve the highest level of success by our clients. • Managed a crew of instructors and coached them to perform above our clients expectations.• Managed insurance and safety requirements for operation and never had a claim against us.• Was featured in numerous articles in local and national publications.

• Created new products and developed production plans.• Used innovative marketing strategies to gain market awareness and drive sales.• Managed the various projects we had to complete to ensure on time completion. • Monitored the daily operations of the business including purchasing, marketing, and financing. • Dealt directly with our customer base to grow market base and earn loyal customers. • Grew brand with consistent month over month sales through life of the brand. • Developed and planned out the company web site with innovative features.

• Grew gross sales over 400% over 5 years.• Managed all aspects of the business including purchasing, marketing, financing, sales, customer service, networking, and web presence. • Received the “Young Entrepreneur of the Year” award in Wilmington for 2006.• Reviewed all financial aspects of the business in order to increase profitability.• Negotiated numerous purchasing agreements, sales and commercial space leases. • Attended multiple industry trade shows and made decisions on product lines to carry. • Hired and developed numerous employees over the 9 years of owning the business.• Planned and held multiple marketing events to attract business and grow customer base.• Cultivated a strong local, tourist and mail order customer base. • Was the first supplier of kiteboarding products in the Cape Fear area and was a top dealer in the US for multiple major brands. • Developed a strong mail order and e-commerce segment of the business.• Opened and operated a second location in Wrightsville beach for 3 seasons. • Completed college degree while running the business for 5 years.

Served as a representative of downtown merchants on the Downtown Parking and Advisory Committee. Later was elected Chairman of the committee for a year. While serving in this position I helped to enhance the parking experience in Downtown Wilmington for both patrons of downtown, business owners and people who lived and worked in the downtown area. While in this position I gained experience working in the Public Sector.