Hunter Butler Email and Phone Number

TechShark Wireless Repair - Forney, TXiPhone TechnicianJanuary 2014 - Present• Strong focus on providing outstanding customer service to deliver a real resolution to each and every opportunity. • Test, disassemble and replace defective components, screen repairs, function keys or housing.a) iPhone Repair: Volume key, power button, vibrate / ringer switch, screen, battery, charging port, ear speakers / built in speaker, keyboardsb) Laptop Repair: Screen, keyboard, battery, upgrade memory, hard drives, etc.• Mobile Device Support. (iPad, iPhone, Android & Windows Phones)• Wipe, unlock, track and push configuration profiles to mobile devices.• Performs troubleshooting iPhone issues related to screen display issues, charging issues, software and other various hardware failures. • Replace broken screens on iOS/ iPhone in as little time as possible with zero mistakes.• Assisting with syncing, servicing and general support of Apple consumer electronics such as iPhone, iPad and iPod Touch.• Assist/Train user on installing software applications onto mobile devices. • Troubleshoot and Configure email on all mobile devices.• Assisted customers with backing up and restoring the iPhone using iTunes. • Replaced defective units and issued shipping requests on data entry forms. • Proactively follows up with end users ensuring excellent customer support experience. • Documented customer accounts and provided case numbers for each issue reported to assist customers in the future as well as other tech support representatives.• Upsell cases, color upgrades.