As an Enterprise Support Specialist at a stealth startup, I applied my technical support expertise and problem-solving skills to assist customers with various issues related to the company's software product. I used platforms such as Stripe, Zendesk and the Google Application Suite to manage billing and subscriptions, customer ticket inquiries, and ensured customer satisfaction and retention.Before joining the startup, I worked as an Assistant Voice Engineer at Big River Communications, a regional telecommunications provider. I was responsible for installing, configuring, and maintaining broadband networks, voice over IP systems, and wireless devices. I also performed performance analysis, troubleshooting, and quality assurance for the network infrastructure and services. With over eight years of experience in the IT industry, I am passionate about delivering reliable and efficient solutions that meet the needs and expectations of clients and users.