• Helps drive a positive customer experience by building relationships, exhibiting empathy, and providing analytical and reporting solutions tailored to their specific needs• Understands the nuance and relationship between various systems in use and/or integrated within SCU subscribing agencies, follows specific analytical processes on a daily, weekly, and monthly basis, and provides reports as specified per customer• Performs proactive diagnostic analysis, making corrective recommendations, and providing easy-to-interpret reporting on specific EM events of interest based on customer-specific protocols

- Conducted routine surveillance and monitoring of store premises to identify and prevent theft, fraud, and other security incidents breaches.- Collaborated with store management and team leads to develop and implement effective loss prevention strategies.- Participated in inventory audits and assisted in identifying discrepancies.

- Maintained and enforced security and safety of residents, staff, and visitors through adherence to policies and procedures.- Conducted investigations and wrote reports for further disciplinary action.- Assisted in the training and supervision of new staff members.

- Conducted evaluations and provided guidance and support for over 75 residents.- Restrained residents when disturbances required physical intervention.- Prepared, processed, and maintained forms, reports, logs, records, and activity journals.