Hunter Ellen Email & Phone Number

Newcastle, New South Wales, Australia

• Counted and balanced safes for multiple sites, ensuring accuracy and security of cash holdings.• Reconciled banking for all departments, including TAB, Keno, Bar, Gaming, and Catering, ensuring financial accuracy.• Completed spreadsheets for daily banking activities, maintaining meticulous records of transactions.• Provided cash and change requirements for a variety of outlets, ensuring smooth operations.• Issued payment cheques as needed, adhering to company policies and procedures.• Liaised with Duty Managers, Supervisors, and Team Leaders to assess and fulfill cash requirements.• Conducted data entry into the company's financial reporting system, ensuring timely and accurate recording of financial transactions.

Newcastle, New South Wales, Australia

• Provided friendly and efficient customer service to patrons in beverage and gaming areas.• Aided patrons with gaming machines, answering inquiries, explaining rules, and resolving issues.• Handled cash transactions, including payments, change provision, and cash drawer reconciliation.• Ensured compliance with gaming regulations and responsible service of alcohol (RSA) guidelines, monitoring patron behavior and identifying potential issues.• Assisted with promotional activities and special events to enhance guest experience and drive revenue.• Collaborated with colleagues and supervisors to achieve departmental goals and maintain a positive work environment.• Participated in training sessions to enhance product knowledge, customer service skills, and understanding of gaming regulations.

Newcastle West, New South Wales, Australia

• Assisted customers with inquiries, issues, and requests via various communication channels, including phone, email, and in-person interactions.• Supported the team with data entry tasks and conducted basic analysis of customer-related data to gain insights into operational processes.• Maintained accurate records of customer interactions, inquiries, and resolutions in accordance with company policies and procedures.• Participated in training sessions and workshops to develop skills in customer service, communication, and problem-solving.• Contributed to special projects or initiatives aimed at improving customer experience, service delivery channels, or operational efficiency.• Gained an understanding of relevant regulations, policies, and procedures governing customer operations and service delivery.• Collaborated with team members to achieve departmental goals and objectives, while also learning from their expertise and experiences.

Bachelor Of Business, International Business

Bachelor Of Commerce - Bcom, Finance, Economics