Journeyman Contact Service Representative in a large Field Office servicing approximately 2,000 people weekly. In my position, I am responsible for interviewing members of the public daily in person and by telephone explaining eligibility requirements for Social Security benefits and Supplemental Security Income payments. I answer the general inquiry telephone lines and handle calls to completion or make referrals as appropriate. I also refer our customers to SSA’s online services, which… Show more Journeyman Contact Service Representative in a large Field Office servicing approximately 2,000 people weekly. In my position, I am responsible for interviewing members of the public daily in person and by telephone explaining eligibility requirements for Social Security benefits and Supplemental Security Income payments. I answer the general inquiry telephone lines and handle calls to completion or make referrals as appropriate. I also refer our customers to SSA’s online services, which provides great customer service because it’s convenient and saves them time instead of calling our general inquiry line or driving to the local office. I demonstrate excellent verbal communication skills when interviewing the public and adapt my explanations and language to various levels of understanding, with people from diverse backgrounds, about complicated matters, complex and sensitive issues relating to laws, regulations, and procedures pertaining to Social Security Administration (SSA) programs. I read, interpret, and apply multiple technical procedures such as SSA policies, to analyze problems, resolve case discrepancies, develop solutions, and make appropriate final decisions to resolve the issue. I communicate daily orally and in writing with customers, co-workers, members of management, officials of agencies such as Department of Children and Families (DCF), attorneys, congressional staff members, payee organizations, judges, civil courts, prison staff, judicial contacts and community resource agencies, etc. to resolve sensitive and complex issues relating to the laws, regulations, and procedures pertaining to entitlement programs. I possess a high degree of expertise in written and oral communication, making such communication concise, yet informative and informational. I process a variety of post-entitlement actions such as changes of address, death inputs, student actions, overpayment actions, earnings actions as well as investigate and authorize non-receipt. Show less

Coaching High School athletes at The Bolles School in the Track and Field throwing event of Hammer. High School athletes sought my coaching as a former Collegiate Athlete and lessons were given to benefit the skills of the High Schooler. Training regiments were given to the athlete to perform during our sessions together as well as on their own.

Assistant to Billing Manager. Office tasks included managing health insurance claim forms, organizing documents for insurance companies and mailing insurance documents.

Preparing patient charts for their upcoming visit. Preparing reports pulled for eForce in the state of Florida/Georgia (prescription monitoring program for opioids). Medical supply inventory logistics. Procedure room set up and take down. Pre and post-procedure prep. Vital signs with assisting patient. Office use of copy machine, fax machine, phones, and scanning. HIPPA compliant (patient privacy).

NCAA Division 2 Varsity athlete on the Track and Field team. USTFCCCA All-America Honors (First Team x4, Second Team x1)USTFCCCA All-Academic (2018, 2019, 2020, 2021, 2022)USTFCCCA All-Region (2020 Indoor, 2021 Indoor, 2021 Outdoor, 2022 Indoor, 2022 Outdoor)Great Lakes Intercollegiate Athletic Conference (GLIAC) All-Academic (2018, 2019, 2020, 2021, 2022)GLIAC All-Conference (2018, 2019, 2020, 2021, 2022)

Nonpartisan political research of candidates holding or running for political offices across the United States. Data collection from primary sources of political candidates (Press Releases, Statements, Speeches, Letters, Social Media). Completed Internship with Public Statements Department collecting primary data from (Speeches, Press Releases, Statements, and Letters). Completed an Internship with the Profiles Department engaged in building backgrounds based on individual candidates’ primary… Show more Nonpartisan political research of candidates holding or running for political offices across the United States. Data collection from primary sources of political candidates (Press Releases, Statements, Speeches, Letters, Social Media). Completed Internship with Public Statements Department collecting primary data from (Speeches, Press Releases, Statements, and Letters). Completed an Internship with the Profiles Department engaged in building backgrounds based on individual candidates’ primary data. Show less

Shadowed medical specialists through rotation work with different departments. Provided respectful assistance to all parties, including patients, staff members, and insurance company representatives. Pulled patient records and transferred information to appropriate parties. Oversaw all facets of staff and client training objectives to install knowledge of federal, state, and local regulations and requirements.

Monitored multiple CCTV feeds to keep a close eye on important buildings and grounds areas. Patrolled DeVos Place convention center every two hours to look for suspicious activities. Communicated with team members and building management via radio, telephones, and computers. Provided friendly and professional assistance to employees, visitors, and customers.