Hunter Paul Email & Phone Number

Carpinteria, CA, US

New York, New York, US

RippleMatch is the recruitment automation platform changing how Gen Z finds work. By replacing job boards with matching and automation, RippleMatch eliminates the most time-intensive parts of the recruitment process for both employers and job seekers. Leading employers such as Amazon, eBay, and Teach For America leverage RippleMatch to build diverse.

New York, NY, US

• Oversaw the team of Agency, Mid-Market, and Enterprise Customer Success Managers
• Grew this group of top performing CSMs by more than 3x while increasing CSAT, NPS, gross retention, net retention, and employee satisfaction
• Developed strong relationships with customers at the executive level while serving as the main escalation contact
• Implemented several new tools, processes, and playbooks resulting in greater efficiency and shorter time to go-live
• Influenced the strategy behind the company’s successful pivot from in-person to virtual due to Covid-19

Ames, Iowa, US

• Built a new team at Workiva focusing on the support and growth of the company’s largest customers while creating the accompanying job description, KPIs, and OKRs
• Led the team of best performing Team Managers and CSMs, ensuring maximum value added to the Enterprise customers and to Workiva
• Partnered with Sales and Operations to determine the success and expansion strategy for all Enterprise accounts
• Generated revenue add-on opportunities via sales recommendations for additional Wdesk products and services
• Improved the entire customer experience as evidenced by increased metrics in CSAT, NPS, and RRAON
• Revamped best practice guidelines used by my team and other internal stakeholders to help provide optimal QBRs

Ames, Iowa, US

• Oversaw all operations of the New York and Chicago Customer Success Teams
• Coached the Team Managers and CSMs to develop their skills in alignment with the company’s evolving needs
• Supported a portfolio of customers while delivering consistently excellent customer service
• Served as the central point of contact for escalated customer situations across my team
• Represented Customer Success and the department’s goals during global leadership meetings

Ames, Iowa, US

• Managed the New York Customer Success Team, consistently reviewing and improving their performance
• Trained new employees on the advanced Wdesk platform and the expectations of the role
• Fostered a team of high-performers in a collaborative environment of growth and development
• Collaborated with internal teams to improve application functionality, design, best practices, and beta test features

Ames, Iowa, US

• Enabled my clients' success by acting as an extension of their financial reporting teams.
• On-boarded and trained customers on our advanced cloud-based application.
• Responded to customers’ questions and concerns in a timely manner to provide any and all assistance needed.
• Communicated routinely with internal Product Marketing, Product Management, Quality Assurance, and Development Teams in order to stay up-to-date with the latest product improvements.
• Forwarded customer feedback to the appropriate teams so that it could be integrated into product development.

New York, NY, US

• Provided platinum customer service to both internal and external clients while demonstrating effective communication and listening skills.
• Served as Deputy Team Leader by providing backup support for my manager and made sure of the effectiveness of our team.
• Contributed to the Shadow Team in which I introduced Bloomberg employees and new hires to the front line of the company while providing them with a detailed overview of the department's various duties.
• Evaluated my team’s support tickets while confirming that all reports were created and resolved appropriately.

New York, NY, US

• Completed different projects and daily tasks in order to assist the supervision of Bloomberg Tradebook’s compliance with the various regulations imposed by FINRA and the SEC.
• Aggregated the necessary information required for Tradebook’s international contracts.

Education record

Education record

Education record