Hunter Johnson Email and Phone Number

I am a Customer Success Manager at Gro Intelligence, a leading AI-powered insights platform for the global agriculture industry. I graduated with a Bachelor's degree in Communication from UC Santa Barbara in 2021, where I developed my skills in effective communication, critical thinking, and teamwork. I am passionate about customer success, and I have completed two certifications from Pulse Academy by Gainsight, the leading customer success community and platform.In my current role, I manage enterprise accounts and build strategic relationships to increase user adoption and ensure positive renewal outcomes. I also collaborate with the product, sales, and marketing teams to provide feedback and insights from customers, and to create and deliver engaging and customized solutions. In my previous role as a Customer Success Manager at SV Academy, I built out a playbook and process across the Customer Success team that reduced churn during the handoff process by 23%. I also oversaw between 30-40 accounts through adoption and the entire post sales process. I am motivated by helping customers achieve their goals and solving their challenges, and I bring a diverse and empathetic perspective to the team. I am eager to learn from and contribute to the organization's culture and vision.