- Overseeing operations for 3 retail delivery locations, a distribution warehouse, and a production facility- Hiring, training, and developing location managers as direct reports. Indirect management of all delivery, warehouse, and customer service personnel, totaling over 100 employees- Planned and directed all aspects of location management with a keen attention to detail, notably to identify gaps and strengths within each location and collectively- Creating and developing 200+ SOP’s and company policies to standardize and streamline operations and ensure that organizational goals and directives are being met- Interfacing with legal counsel and management team to ensure all locations are compliant with DCC and local municipality regulations- Leading bi-annual training seminars for three operations departments, ranging from teams of less than 5 to over 50. Conduct weekly and bi-weekly meetings with customer support, delivery drivers, and inventory teams to ensure the proper implementation of new processes, give and receive feedback, and maintain a collaborative work environment. Writing and publishing a weekly company newsletter to share and review goals, make important announcements, and foster company culture- Sole procurement director for all delivery, distribution, and wholesale operations, managing relationships and negotiations with well over 50 major suppliers, with a purchase volume of over $10 million per year. Created a vertically-integrated production system to drive profits and reduce waste. Building and maintaining relationships with vendors to drive cost savings and support for aggressive, competitive promotions- Developed and implemented a fleet management program to ensure all vehicles are properly maintained and their performance is optimized

- Managed entire manufacturing process from basic components to over 30 finished products- Planned production schedule based on sales projections- Exceeded goals for production times, waste reduction, and overall efficiency by over 30%- Shipped DTC and wholesale orders domestically and globally, worked with 3PL to reduce shipping costs by 5-10% annually- Helped lead annual company events with 50+ attendees to foster engagement and give back to the rider community- Hosted customer visits that trained prospective users on how to ride a six-wheeled Freebord

- Directed delivery operations and customer service to support a volume of 250+ customers per day- Procured both finished products and bulk material for production. Oversaw the daily manufacturing and packaging process of over 50 SKUs at a time- Hosted a table at multiple industry conventions to increase visibility and excitement around the brand- Supported the hiring process by conducting interviews and creating a seamless onboarding process

- Managed a restaurant with delivery service to support a volume of 350+ customers and over $20,000 in revenue per night- Oversaw a team of 12 kitchen staff, 3 front-of-house, and 20+ delivery drivers per shift- Counted, reconciled, and conducted nightly bank deposits- Monitored and recorded weekly inventory audits to assist in supply purchasing- Ensured the proper movement of inventory and adherence to FIFO for best food safety practices