Hunter Klassen Email & Phone Number

West Lafayette, In, Us

Chicago, Il, Us

Indianapolis, In, Us

Export, Pa, Us

Onboarded to provide leadership and governance over daily operations and client projects. Serve as liaison between clients and cross-functional teams, manage full-lifecycle projects and conceptualize and implement operational strategies and process improvements.★ Oversee daily operations of 100 employees and interactions with embedded customer accounts. Drive implementation of multiple project initiatives, working closely with cross-functional teams and resources to achieve multiple program and project milestones within established timeframes.• Provide leadership and strategic direction to direct reports and cross-functional project teams across multiple simultaneous initiatives. Track KPI’s, serve as a mentor and SME for any issues they encounter and create team and individual success plans.• Engage stakeholders and cross-functional subject matter experts to identify potential risks and coordinate the development of plans and controls for their mitigation throughout the project life cycle.• Provide weekly reporting at the executive level, regarding project status and performance, variances, risks, issues and mitigation plans, new business development plans.• Critique, document and implement project improvements, document lessons learned that can be applied to future projects.• Establish and cultivate customer relationships. Serve as a bridge between cross-functional teams, corporate leadership, and client stakeholders to ensure alignment and customer satisfaction. Travel to job sites, lead off-site operational procedures and negotiations. Participate in union negotiations & involvement (IUOE Local 150). • Define and monitor project budgets, financial controls, and business cases for specific projects and/or defined customers. Collaborate on scheduling with embedded accounts and project rentals.• Full financial accountability, and directly in charge of over 2 million in monthly invoicing.• Represent the company at Steel Trade Convention (AIST).

Promoted to lead and oversee over 100 employees at a 4,500-member club. Led special projects, related to facilities, customer success, and operational transformations. Oversaw weekly payroll, interviewing, and all human resource functions. Dotted line responsibility for all Corporate Relations, Business to Business relationship and sales, and Customer Service and Sales.★ Led fully-life cycle multi-million-dollar projects, including revamping the in-house maintenance program and total facility renovation. • Led continuous process improvement initiatives, employing lessons learned and improvement methodologies. Support quality improvement and cost reduction targets.• Authored business plans and strategies, created measurable and trackable metrics, instituted new processes, and re-engineered existing processes to establish and continuously improve operational efficiencies.• Evaluated and analyzed opportunities for growth and improvement. Implement growth solutions in key areas, including business processes, finances, staffing structure, customer engagement, and member retention.• Improved net memberships and net operating income throughout tenure through team stabilization, growth planning, and financial management. • Full financial accountability including P&L, budget creation and cost controls, financial forecasting, and monitoring financial KPI’s, project budgets, cash flow, and other expenses.

Recruited to lead facility projects and manage facility operations.★ Oversaw multiple construction projects and equipment installation and repair programs.• Ensured team and project target achievement for safety, quality, time, and budget without sacrificing project objectives. • Developed project and program performance reporting methods, lead weekly team coordination meetings.• Attend and lead project meetings, provide updates on scope and schedule, financials.

Bachelor’S Degree, Organizational Leadership And Supervision

Master Of Business Administration - Mba, Business