Hunter Klassen Email & Phone Number

West Lafayette, IN, US

Chicago, IL, US

Indianapolis, IN, US

Export, PA, US

• Onboarded to provide leadership and governance over daily operations and client projects. Serve as liaison between clients and cross-functional teams, manage full-lifecycle projects and conceptualize and implement.
• Provide leadership and strategic direction to direct reports and cross-functional project teams across multiple simultaneous initiatives. Track KPI’s, serve as a mentor and SME for any issues they encounter and create.
• Engage stakeholders and cross-functional subject matter experts to identify potential risks and coordinate the development of plans and controls for their mitigation throughout the project life cycle.
• Provide weekly reporting at the executive level, regarding project status and performance, variances, risks, issues and mitigation plans, new business development plans.
• Critique, document and implement project improvements, document lessons learned that can be applied to future projects.
• Establish and cultivate customer relationships. Serve as a bridge between cross-functional teams, corporate leadership, and client stakeholders to ensure alignment and customer satisfaction. Travel to job sites, lead.

• Promoted to lead and oversee over 100 employees at a 4,500-member club. Led special projects, related to facilities, customer success, and operational transformations. Oversaw weekly payroll, interviewing, and all.
• Led continuous process improvement initiatives, employing lessons learned and improvement methodologies. Support quality improvement and cost reduction targets.
• Authored business plans and strategies, created measurable and trackable metrics, instituted new processes, and re-engineered existing processes to establish and continuously improve operational efficiencies.
• Evaluated and analyzed opportunities for growth and improvement. Implement growth solutions in key areas, including business processes, finances, staffing structure, customer engagement, and member retention.
• Improved net memberships and net operating income throughout tenure through team stabilization, growth planning, and financial management.
• Full financial accountability including P&L, budget creation and cost controls, financial forecasting, and monitoring financial KPI’s, project budgets, cash flow, and other expenses.

• Recruited to lead facility projects and manage facility operations.★ Oversaw multiple construction projects and equipment installation and repair programs.
• Ensured team and project target achievement for safety, quality, time, and budget without sacrificing project objectives.
• Developed project and program performance reporting methods, lead weekly team coordination meetings.
• Attend and lead project meetings, provide updates on scope and schedule, financials.

Bachelor’S Degree, Organizational Leadership And Supervision

Master Of Business Administration - Mba, Business