Hunter Marks Email & Phone Number

Birmingham, Alabama, United States

Responsible for merchandising the booksamillion.com website to help maximize online sales. Builds and executes daily and weekly Merchandise plans in coordination with company promotional schedules and customer demand. Meets daily, weekly and monthly merchandise plans and deadlines as prescribed. Conducts sales analysis and reporting for designated areas of the website and optimizes website merchandising daily to help maximize sales. Communicates results and plans across departments including merchandising, marketing and design team. Utilized Adobe Photoshop and Illustrator to create and edit product images. Conducted proofing and quality assurance on all online shopping pages through A/B testing and communicated with the IT team when needed. Manually created and updated product pages with images, prices, and product details. Curated and organized product pages based on trending themes, genres, and demographics.

Birmingham, Alabama, United States

Created and submitted purchase orders to merchandise vendors for stock six to eight months prior to their on-sale date.Managed and monitored stock starting at the ordering stage and following through to the product arriving at Books-A-Million retail stores.Communicated with vendor representatives via phone and email on any issues that arose.

Florence, Alabama, United States

Researched, investigated, and resolved issues involving missing, damaged, and incorrect orders. Assisted customers in placing online orders. Team management involving productivity reporting, training, and coaching sessions. Created step-by-step guides for the online Help Desk to assist customers with a variety of issues that may arise during their shopping experience. As well as interactive training modules for new customer service recruits.Created detailed email scripts to customers regarding their orders, inquiries, and any issues that occurred.

Nashville, Tennessee, United States

Scheduled and managed a team of 25+ Event Specialists with the goal of increasing the merchandising and sales of Sam’s Club products. This Included organizing holidays and special events as well as the hiring and training of new specialists.

Florence, Alabama, United States

Increased sales and awareness of in-store products. Oversaw the training of newly hired Event Specialists. Responsible for duties and tasks when the supervisor was absent. Including organizing fact sheets, finding replacement specialists in cases of emergency, providing co-workers with help and assistance, and performing closing procedures.