Hunter Miller Email & Phone Number

United States

Configure and maintain Windows servers supporting updates, 2-factor authentication, and file storage.Configure and maintain Linux workstations supporting custom applications, network file sharing, and cyber security compliance.Successfully supported several multi-element exercises in multiple countriesTrain new employees in policies and procedures regarding managed equipment and networks.Develop, maintain, and reverse engineer PowerShell and Bash scripts to create tools for increased efficiency and accuracy.Implement and maintain various equipment like RSA Servers, VMWare VSphere, and Synology NAS.Deployed, managed, and maintained 200+ Windows and Linux based systems on multiple networks to support day-to-day activities and exercise specific requirements.

United States

Performed regular audits of new product catalog entries and new equipment added to the CMDB.Drafted and updated policies and processes involving IT hardware audits and tracking corrections.Researched, aggregated, and updated information about data standards for IT assets.Audited permission lists to determine who needed privileges to make various changes to the CMDB or Product Catalog.Audited Change Requests to ensure location and asset data is congruent in multiple storage locations.

United States

Worked closely with a team mate to research current policies and processes in place.Coordinated meetings with various stakeholder to gather information, obtain feedback on ideas, and secure support for the project.Analyzed excel documents containing over 10 million data points to generate useful and relevant data.Drafted policies designed to be used at a contract-wide level governing which entities should populate and maintain Remedy data.

Colorado Springs, Colorado Area

Provide level 1, 2, and 3 technical support for a broad range of Information Technology Equipment (ITE), including computers, printers, and scanners in a 1000+ user environment.

Colorado Springs, Colorado Area

- Performs initial and follow-up troubleshooting of problems for patron and staff.- Provides phone support and remote connection for distant staff locations.

Colorado Springs, Colorado Area

- Provided remote technical support for Samsung devices to end-users via phone.- Used resources appropriately and effectively in a high-volume call center.- Communicated effectively in order to understand a problem, troubleshoot, and resolve quickly.- Consistently handled 25+ calls daily, successfully resolving various technical problems with customer satisfaction.

California; Afghanistan

- Installed, configured and managed data network systems in both stand-alone and client-server environments. - Planned and implemented the integration of multiple information systems in a network environment.- Successfully managed the deconstruction, transportation, and re-deployment of over $500k of network equipment in a high stress environment.- Managed a small team at a help desk, proving support to over 200 users.- Provided leadership and training to over 50 personnel.- Employed best practices in a rapidly changing environment.

Bachelor Of Science, Information Systems

General Education

Computer Systems Networking And Telecommunications

Trains Marines in ground electronics maintenance, tactical communications, and air control/anti-air warfare operations and maintenance.