- Supervise a team of Benefit Account Managers, overseeing their performance metrics and ensuring consistent adherence- Collaborate cross-functionally with various departments to identify and implement resolutions for client-related chalenges- Use Data Analysis and Data Management to create custom reports, ensure efficiency and accuracy of information, and drive proces improvements- Function as a Project Manager by delegating tasks to team members, ensuring their alignment with project objectives, and facilitating the timely completion of deliverables- Provide guidance and support as a mentor, addressing daily troubleshooting needs and fostering professional growth among team members- Lead team meetings and conduct company-wide training sessions- Orchestrate special projects in collaboration with the Department Director, driving lastingenhancements to the Benefits product• Often utilized as a resource to assist upper management in completing time sensitive situations

- Review child support cases and determine the next appropriate course of action- Utilize data entry and data management to ensure accurate information that can be clearlycommunicated to coworkers and clients