Manage a team of 18 senior network engineers, providing direction, guidance and leadership to accomplish complex initiatives and deliver products and requests on time to the Army National Guard Bureau. Provide consistent and detailed briefs to ARNG G6 Leadership through multiple forums and media regarding ongoing projects and priorities, operational activities, outages and issues. Responsible for the interviewing and hiring of qualified candidates to ensure they possess the qualifications, skillsets and demeanor necessary to be a successful member of the network services team. Mentor and guide employees through one-on-one conversations, annual and semi-annual reviews, and career aspiration conversations. Implemented a new organization structure with the network services team to better define roles and responsibilities and improve the flow of communication both vertically and horizontally.Maintain Life Cycle management plan and develop Bill of Materials (BOM) and cost estimate.Develop and maintain standard operating procedures.Create and defend system change requests.Develop, maintain, and implement a proactive capacity planning model to support business decisions. Demonstrated experience supervising network engineers and technicians in the operations and maintenance of DoD networks.Review completion and implementation of system additions and/or enhancements and make recommendations to management and/or clients.

Manage the day-to-day operations and functionality of the Network Operations Center for the Drug Enforcement Administration’s Information Technology networks and systems. Meet very aggressive network availability, MTTR, and ticket handling objectives while providing hands-on leadership during network events. Develop, refine, and document NOC policies, processes, procedures, and associated systems requirements. Oversee the interviewing, hiring and training of new personnel. Collaborate with Ops team to provide operational perspective to network upgrade and augment projects. Ensure adequate coverage for the environment so that the network infrastructure is running effectively at all times which includes continuous monitoring of all services, and ensuring that every reasonable effort is made to restore service as quickly as possible in the event of an outage. Drive technical staff to perform at a high level to ensure all NOC essential functions are provided continuously, including proactive monitoring and resolution of network and systems issues. Perform annual performance reviews, provide coaching and mentorship, and ensure training and career enhancement.

Lead the planning, scheduling, and implementation of all changes to the Drug Enforcement Administration’s IT telecommunications network which services over 16,000 users. Spearhead the daily operations of all initiatives, comprised of 25 – 30 concurrent projects at a time. Demonstrate inclusive knowledge of telecommunications engineering design and implementation, telecommunications infrastructure, systems integration, and vendor management. Provide hands-on subject matter expertise as a Network Team lead, overseeing the management of network related issues to include change management, outages, data calls and other actions items. Successfully partner with cross-functional team leads and managers to accomplish goals and foster a team-oriented environment. Assist and lead organizational change management initiatives. Provide weekly, detailed reporting to outline accomplishments, open tasks and forward action items. Thoroughly ensure projects follow required policy, procedures, and methodology. » Recognized for stable, steady, and efficient leadership with the innate ability to remain calm under intense pressure, deadlines, and occasional outages. » Awarded official letter of recognition for significant contributions in the resolution of an enterprise-wide network outage that affected multiple law-enforcement operations. » Directed a high-visibility upgrade of circuits among nearly 200 DEA offices within a 9-month timeframe. » Lead the on-going migration of the DEA network to Next Generation platform.

Provided network security and information assurance support to the Drug Enforcement Administration’s IT network supporting more than 16,000 users. Oversaw the development and implementation of new security policies and procedures, and significantly improved upon existing procedures. Managed assigned plan of action and milestones (POA&Ms) for the Drug Enforcement Administration’s data and information transport network across their implementation lifecycle. Served as the Account Management Administrator for the DEA Global User network, encompassing approximately 16,000 users. Conducted Incident Response and Mitigation in addition to Network/System hardening. » Created and managed a database which oversaw the implementation and maintenance of all user network privileges. » Assisted in the establishment of a new change control process through which all system change requests for the network could be vetted and adjudicated. » Organized and led the weekly change control meeting, recorded minutes, provided updates, assigned tasks, and completed the change requests’ lifecycle. Provided training to new users on network systems and procedures. » Served as the RSA SecurID Administrator, responsible for the creation and management of user accounts. » Performed incident response and mitigation.» Recognized for knowledge-sharing and continual willingness to help others in the achievement of critical missions.» Demonstrated exceptional written and verbal communications skills when interfacing with customer leadership.

Manage key initiatives and projects to ensure delivery is on-time and within scope. Coordinate with different groups, such asNetwork Operations, Engineering, and other internal resources to develop project plans, obtain certifications, and managedeployments. Create and execute multi-media presentations for executive-level stakeholders to provide snapshots of critical projects.Delegate tasks based on individuals’ roles, areas of expertise, and availability. Maintain detailed documentation of all projects toensure accuracy and completeness. Provide technical input on the creation of Information Security policies and procedures. Assistwith the development of project roadmaps, technical architectural design details, and project goals. Responsible for the reporting ofall CSO initiatives on a weekly basis to capture project status, health, and milestones.