Hunter Spence Email & Phone Number

Indianapolis, Indiana, United States

• Oversee SQL-driven data reconciliation efforts, automating updates to data within the production database.
• Debug stored SQL procedures and legacy C# code, resolving issues like unexpected price changes during product releases.
• Manage invoicing for sales in Mexico and Canada, ensuring accuracy in billing and timely processing of international sales reports.
• Monitor data pipelines via Azure Data Studio, ensuring smooth data flow and resolving issues, including managing blob storage.
• Diagnose and resolve data transfer failures between D365 and warehouse systems, debugging and troubleshooting issues in HAR, PSMU, and ISMU file processing pipelines.
• Track progress using Azure Boards, ensuring documentation meets Sarbanes-Oxley (SOX) compliance requirements.

Bloomington, Indiana, United States

• Paired with a retired network engineer to migrate the shelter's 2TB physical server to Microsoft Azure, operating under a $3,000 budget.
• Provided IT support to shelter staff and ensuring machines are up to date and functioning properly
• Assisting with weekly shelter operations such as organizing donations, building operations, upkeep, etc

Bloomington, Indiana, United States

• Delivered over 6700 individual instances of IT support via phone/chat/email
• Diagnosed and resolved technical issues in collaboration with IT teams, escalating outages with detailed technical reports.
• Maintained the Indiana University Knowledge Base, ensuring accurate system documentation.
• Trained new consultants, improving onboarding efficiency and fostering a positive work environment.

Indianapolis, Indiana, United States

• Managed a high-stress fast food environment gaining experiencing leading a team through morning rush
• Responsible for schedule/station delegation for the morning shift of 12-15 individuals
• Developed communication and mentorship skills by training new employees using active coaching skills acquired through manger training
• Monitored performance trends and reported metrics directly to general manager
• Provided customer service to hundreds of customers each week, utilizing de-escalation techniques when needed to ensure customer satisfaction