• Oversee SQL-driven data reconciliation efforts, automating updates to data within the production database.• Debug stored SQL procedures and legacy C# code, resolving issues like unexpected price changes during product releases.• Manage invoicing for sales in Mexico and Canada, ensuring accuracy in billing and timely processing of international sales reports.• Monitor data pipelines via Azure Data Studio, ensuring smooth data flow and resolving issues, including managing blob storage.• Diagnose and resolve data transfer failures between D365 and warehouse systems, debugging and troubleshooting issues in HAR, PSMU, and ISMU file processing pipelines.• Track progress using Azure Boards, ensuring documentation meets Sarbanes-Oxley (SOX) compliance requirements.

• Paired with a retired network engineer to migrate the shelter's 2TB physical server to Microsoft Azure, operating under a $3,000 budget.• Provided IT support to shelter staff and ensuring machines are up to date and functioning properly• Assisting with weekly shelter operations such as organizing donations, building operations, upkeep, etc

• Delivered over 6700 individual instances of IT support via phone/chat/email• Diagnosed and resolved technical issues in collaboration with IT teams, escalating outages with detailed technical reports.• Maintained the Indiana University Knowledge Base, ensuring accurate system documentation.• Trained new consultants, improving onboarding efficiency and fostering a positive work environment.

• Managed a high-stress fast food environment gaining experiencing leading a team through morning rush • Responsible for schedule/station delegation for the morning shift of 12-15 individuals • Developed communication and mentorship skills by training new employees using active coaching skills acquired through manger training• Monitored performance trends and reported metrics directly to general manager • Provided customer service to hundreds of customers each week, utilizing de-escalation techniques when needed to ensure customer satisfaction