• Ensured expert customer care by effectively using customer engagement strategies• Provided deep product knowledge with the ability to communicate and demonstrate product features, pricing, and program offers to customers clearly and effectively• Held a key to the store and opened and closed the store following the proper procedures• Contributed to continuous improvement of the customer experience and store operations by participating in the development of best practices and continuous product knowledge• Assisted manager with operational functions, including merchandising, safety, reporting, and supply orders• Helped identify and communicate trends that contributed to the customer and associate experience and support the manager in building a strong store culture

• Identified defective, lost, or missing merchandise and promptly reported to supervisor• Operated transportation vehicles to move merchandise to and from target destinations within warehouse• Unloaded freight and moved to proper locations within the warehouse• Scanned container labels to verify content and determine target destination utilizing RF scanners

• Promoted Yerba Mate at various campus and community events to increase brand awareness• Maintained inventory to ensure proper supply for events and repeat customer base• Shared love of Yerba Mate culture in social circles and within campus community

• Planned and executed age appropriate daily activities for children attending summer camp while keeping educational and safety goals in mind• Set-up decorations, equipment and stands for various entertainment activities• Adjusted activity plans to better engage with differing ability or interest levels