Hunter Rasmussen Email & Phone Number

San Antonio, Texas, United States

• Managed queues in a backup lead capacity in order to assign work to their respective teams or workflows
• Troubleshot end user software to enable continued operations for 150,000 DHA employees and 9.6 million service members, retirees and family members
• Trained and guided new employees on standard operating procedures and day to day operations
• Identified and made 400+ ServiceNow configuration items in order to better track metrics on courses experiencing technical difficulties
• Reported outage for VoIP phones and reconfigured equipment to restore functionality at Global Service Center
• Support applications for day-to-day operations domestically and internationally

• Support day to day operations including A/V, PC, and Networking Equipment
• Ensure end users are easily able to access equipment, and operate with high efficiency
• Respond to tickets in a timely manner and assist other teams in department
• Design equipment setups in rooms that fit the needs of the client
• Evaluate and analyze the flow of audio and video connections in order to troubleshoot more effectively

Charleston, South Carolina, United States

• Support network infrastructure and ensure day to day operations run smoothly
• Replace equipment as needed
• Identify problems before and as they arise
• Gain an understanding of how networks work on a large scale
• Wipe old equipment as it enters of end of life and is replaced
• Install new equipment in a timely manner

• Establish expectations and keep an open line of communication with players to foster a sense of belonging and to encourage teamwork
• Schedule games with other teams outside of competition to give players a no stress environment to practice and to try out new ideas
• Schedule VOD reviews in order to identify problems and find amicable solutions for continued success within the team

Charleston, South Carolina, United States

• Make regular announcements throughout the year to keep members informed on events, opportunities, and important information
• Coordinate with other officers and management to ensure everyone gets what they need
• Maintain good outreach with local businesses and clubs in order to support retention and interaction between members

• Plan events and coordinate with student life to stay within regulations
• Collaborate with local businesses in order to promote a sense of community
• Coordinate with other team management within in order to keep up efficiency
• Run entertaining and consistent events in order to keep up interest from members
• Create and innovate branding and marketing materials

Associate'S Degree, Information Assurance And Cybersecurity

Computer Information Systems