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In my recent position at Goldman Sachs as a Product Manager, I managed third-party relationships from an operational and strategic standpoint for automation, primary bank development, profitability optimization, and improved customer experience. I was responsible for deploying AI and automation upgrades to WFO, messaging, and telephony platforms.I oversaw a sizable migration efforts for the Goldman Sachs products Apple Card, Personal Loans, GM Card, US Deposits, UK Deposits, and GS Select as they integrated cloud vendor systems including AWS, Liveperson, and Verint (Workforce Management, Quality Assurance, Data Ingestion, Reporting, Performance Management, and Analytics). Additionally, I have assisted with contract activities and monitored BPO vendor partners to ensure they are achieving the objectives set by the organization (SOWs, Master Agreements, Invoicing, RFP, RFQ, RFI, and other contract-related activities).My ability to manage projects, collaborate with others, and lead teams, as well as my capacity to perform at a high level in demanding competitive circumstances, are among my most vital strengths.SKILLS: People Management, Project Management, Product Management, Vendor Management, Time Management, Team Work, Incident Management, Microsoft platforms, Communication, Analytics, Public Speaking, QM Testing, Customer Support, and Scrum Testing
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Senior Client Relationship ManagerStride Bank, N.A. Feb 2023 - PresentTulsa, Oklahoma, Us -
Senior Associate || Experience Design ProductGoldman Sachs Jun 2022 - Jan 2023New York, New York, Us• Managed third-party vendor relationships from an operational and strategic perspective for; automation, primary bank growth, optimizing profitability, and improving customer experience.• Implemented a cohesive and streamlined approach to ETL data extraction processes by unifying Marcus, General Motors, GS Select, and Apple products, thereby ensuring uniformity in data modeling across all lines of business.• Oversaw the development of Marcus In-App Messaging for iOS and Android devices, providing customers the ability to communicate with AI chatbots and perform account self-service tasks• Identified opportunities to automate customer contact reasons through omnichannel messaging and telephony platforms, resulting in enhanced customer experience and reduced servicing costs.• Partnered with Strategic Engagement, Delivery, Legal, Compliance, and Risk stakeholders when executing SOWs, Master Agreements, Invoicing, RFP, RFQ, RFI, and other contract-related activities. -
Associate || Delivery Solutions Agent ProductGoldman Sachs Dec 2021 - Jun 2022New York, New York, Us• Supported the deployment of a vendor risk management system across the Consumer Wealth Management division, including the execution of the implementation plan, training, and promoting user adoption.• Managed a team of product managers to deliver innovations across AWS telephony, LivePerson messaging, and Verint WFO vendor platforms for all of Goldman Sachs' Consumer Wealth Products work streams. • Oversaw the initiatives to use API and ETL procedures to retrieve vendor application data and feed it into GS Data warehouses for all Consumer Wealth Product work streams.• Led bridges for major incidents with an emphasis on impact assessment, severity evaluation, ensuring that the proper resources (Vendor, Goldman, and Partners) are engaged, gathering examples and logs, offering troubleshooting advice, validating actions after restoration, and communicating crucial updates to partners, stakeholders, and executive leadership.• Award winner of the Verint Customer Engagement Champion, which recognizes an individual who goes above and beyond the call of duty in the course of their regular duties to help Goldman Sachs close the Engagement Capacity Gap and, as a result, foster stronger, more enduring relationships with clients.
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Senior Analyst || Delivery Solutions Agent ProductGoldman Sachs Jan 2019 - Dec 2021New York, New York, Us•Product Lead for Goldman Sachs' Apple Card, Personal Loans, GM Card, UK Deposits, US Deposits, and GS Select products' migration to AWS telephony, LivePerson asynchronous messaging, and WFO Verint cloud platforms. Along with data extraction, reporting, workforce management, quality control, predefined content, predictive routing, bot automation, agent queuing, and connectivity with other GS platforms.•Managed a team of product managers that were responsible for implementing improvements across vendor platforms for LivePerson messaging, AWS telephony, and Verint WFO for Goldman Sachs' Consumer Wealth lines of business and GS Select.•Application Administrator for Workforce Management, Quality Assurance, Asynchronous Messaging, Telephony, and Reporting Vendor Applications and in charge of establishing user roles, automatic messages, agent queues, routing profiles, intent mapping, speech analytics, Workforce Management, Quality Assurance, Performance Management, and Reporting.•Led bridges for major incidents with an emphasis on impact assessment, severity evaluation, ensuring that the proper resources (Vendor, Goldman, and Partners) are engaged, gathering examples and logs, offering troubleshooting advice, validating actions after restoration, and communicating crucial updates to partners, stakeholders, and executive leadership.
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Analyst || Application Quality Assurance TesterGoldman Sachs Jun 2019 - Dec 2019New York, New York, Us•Performed quality assurance testing on the software used by General Motors, Apple, Goldman Sachs, and other vendors, and documented anomalies through bug JIRA tickets (Agent UI, Appian, LivePerson, AWS, Verint, Pega, and CoreCard).•Created agile JIRA test cases for scrum teams to verify the application's functionality, the code being developed, and the business procedures. created test data using Postman software to design, build, and test business apps and processes.•Managed a team of QA specialist who were responsible for executing, creating, and validating agile test cases. •Developed JIRA dashboards for personalized views that tracked ticket owners, different ticket statuses, and overall progress; executive leadership used the report.
Hunter Riggs Skills
Hunter Riggs Education Details
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Weber State University
Frequently Asked Questions about Hunter Riggs
What company does Hunter Riggs work for?
Hunter Riggs works for Stride Bank, N.a.
What is Hunter Riggs's role at the current company?
Hunter Riggs's current role is Senior Client Relationship Manager.
What is Hunter Riggs's email address?
Hunter Riggs's email address is hunter.riggs@gs.com
What is Hunter Riggs's direct phone number?
Hunter Riggs's direct phone number is +180138*****
What schools did Hunter Riggs attend?
Hunter Riggs attended Weber State University.
What skills is Hunter Riggs known for?
Hunter Riggs has skills like Customer Service, Microsoft Office, Sales, Leadership, Management, Microsoft Excel, Communication, Sports, Personal Training, Microsoft Word, Powerpoint, Public Speaking.
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