As an Information Technology Administrator at Glass, Lewis & Co., I support the IT infrastructure and operations of a leading provider of global governance solutions. I work with a team of IT professionals to ensure the security, reliability, and performance of the network, servers, databases, and applications. I also provide technical support and troubleshooting to the end-users, resolving issues with hardware, software, and connectivity.I have a strong educational background in computer science, with an Associate of Applied Science degree from Metropolitan Community College of Kansas City. I currently hold a CompTIA A+ Certification. I have also obtained multiple certifications from LinkedIn, such as macOS Big Sur Essential Training, IT Service Desk: Customer Service Fundamentals, and others. I have over five years of professional IT experience in different industries, such as manufacturing, agriculture, and financial sectors. I have advanced knowledge of various operating systems, coding languages, database design languages, cloud-computing concepts, cyber security principles, and network administration and troubleshooting. I am proficient in automation, shellcode, VMware, and graphical manipulation software. I am passionate about the technology world's past, present, and future, and I am always eager to learn new skills and tools. I am punctual, detail-oriented, reliable, and dedicated to delivering high-quality IT solutions and services. I work well on a team or individually, and I have excellent communication and interpersonal skills. I have over 10 years of customer service experience, and I am committed to meeting the needs and expectations of the clients and stakeholders.