-Responsible for customer service in a corporate and a professional environment, providing to users across the country -Works with multiple software's and the primary means of directly troubleshooting an OS or session is through remote software, with limited times when a user needs help in person compared to remotely due to the ratio of users in office to remote (relative to the corporate office)-Responsible for maintaining of tickets and the creation of tickets per every incident or service request, with the goal being to close the ticket on the first call if possible -Range of calls can vary, from password unlocks and resets, to troubleshooting office products, virtual sessions, the creation of new desk phones and the responsibility of deploying said phones to users-Software used on a daily basis primarily includes AD, SCCM, Cisco CM and Unity, Avatier LCM/SSO/Self Service Portal, Cherwell, SAP, Microcall.

-Experience in opening and closing the line by myself, in charge of the workflow of Kitchen, and keeping it cleanly and organized through out the day/night-In charge of the preparation of ingredients of dishes and other comments that go into preparing a finalized dish-Practiced Knife and other slicing skills on vegetables and meats in the process of preparation-Working around various pieces of industrial grade kitchen equipment to prepare dishes in a timely matter-Practiced good hygiene to keep the line in good health and cleanliness, as well as doing this cleaning process as I went along through out a shift-Up held and understood the importance of standardization and realized how important it was for not only the Kitchen Industry, but every industry, and learned the importance of constancy

•Worked with inventory management, including an audit of all hardware in the building, helping to complete part of a KPI for the IT department•Helped to design new documentation for new hires when setting up new laptops for new users, to help increase efficiency in setting up these laptops•Studied email flow and email security, presented my findings in a short report/presentation style•Made other forms of documentation, such as how to login to the company VPN, how to use different types of technology around the building, and how different softwares were to be used in the IT department. •Worked among side Help Desk technicians to help troubleshoot tickets, and to close tickets out