Hunter Sapp Email & Phone Number

New Paltz, Ny, Us

New Paltz, Ny

Provide phone support to 90+ patients per day and coordinate medical appointments for 17 locationsExpedite requests for medical referrals, insurance validation, and eligibility for patient program servicesMaintain administrative records and patient data for each call and relay information to medical staff

Nyc

Handle client questions via phone, chat, and email queue that pertain to Namely HCM platform and additional servicesResponding timely, efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valuedUtilizing Salesforce, scripts, and tools appropriately to connect with clientsRouting clients to the appropriate departments based on their needsUnderstanding and striving to meet or exceed contact center goals/metrics while providing excellent client serviceAdhering to all company policies and procedures

New York, Ny

Process account receivables and day to day financial transactions compliant with company procedures Post customer payments and update account loan balances into MOA proprietary software system

New York, Ny

Oversee implementation and integration of company CRM tool (Penelope) and train employeesProvide guidance to clients by scheduling calls for referrals and providing insurance informationManage billing for hundreds of clients and coordinate patient supervision sheets for providers Ensure accuracy of billing codes and patient data security across company systems Approve marketing design for digital (HTML), print, newsletters, brochures, and mailings Supervise and handle all company IT hardware issues related to electronics & machines

New York, New York

Moderated weekly client webinars and fielded questions of up to 1,800 registrants per sessionProvided post webinar reporting and analytics on registrant demographics and participationRouted client-based content to the On24 platform and uploaded weekly banner ads and roadblock deliverables to website through DFP and Expression EngineCreated HTML based GTM press releases and uploaded through Expression Engine.Created Greentech Media analyst reports and client white paper landing pages through Pardot

Researched market trends and conferences for the United States and GloballyManaged full cycle sales for online subscription reporting, closed ten of thousands in salesProspected new leads, cold called, and worked on discovery sessions with warm leadsRepresented Greentech at green technology conferences in New England and CaliforniaOrganized travel calendar and meetings for Director of SalesAdvanced from Research Sales role to Digital Marketing Associate

New York, Ny

Coordinated and maintained royalty database for the BMG Chrysalis Group and corrected publisher allocations and calculationsUtilized the iMaestro program to update music publisher accounts, amendments, splits and percentages Researched the accuracy of royalty splits by pulling from industry sites like ASCAP, BMI, and SESAC

New York, Ny

Reported to Director of Sales and provided day to day administrative support to the sales team Planned and executed the preparation for sales presentations at bi-annual field sales conferencesProduced campus order and backorder sales reports to assist reps in meeting quarterly based goalsProcessed POs, invoices, and checks while working closely with the accounting departmentAssembled and circulated marketing meeting packets amongst sales, publicity. and marketing

New York, Ny

Managed the store, maintenance of price points, purchase orders, shipments processing Increased the sales of overall merchandise and books by 35% from 2011-2012Interacted with customers and maintained 95% customer satisfaction in FY 2011 and 2012Processed check requests, payments to vendors and placed orders with the WinPrism systemOrganized all inventory, shipments, cash register, buy backs, and bank deposits

Mclean, Va

Music Instructor at both Bach to Rock Washington D.C. metro area locationsSpecialized in teaching technical and intuitive aspects of drums, guitar, piano, and bassCoached weekly classes in preparation for Bach to Rock’s Battle of The Bands competitionEvaluated student progress and created reports at the end of each semester

1 Year Program, Percussion

Percussion Studies, Piano Studies, Harmony and Theory.

Psychology