Manages special projects and upgrades as needed from inception to closeMonitor client issues to make sure they are being addressedChecks progress of system build/testing and communicates that to all parties involvedWorks to ensure appropriate internal staff is involved in escalated service and delivery issuesCreates and distributes client deliverables including but not limited to timelines, responsibilities, and other client-facing items.Interfaces internally and externally to get special projects completed.Records time expenditures accurately and timely for billing to the customerInstall/Consult on the McLeod API and it’s functionalityFulfills custom solutions for customer’s proprietary use cases with the McLeod APIProvides technical support for customers regarding McLeod's proprietary mobile applications

Provide dedicated support for team membersAssist with escalated/difficult customersKeep the team on task and following through the SOPSolve complex tickets and train team on how I came to the resolutionCreate tools and processes to enhance team performanceReview reports to create plans for future changes to increase efficiency

Create training plans for various interfacesTrain customers on various integrations within the Mobile Communications interfaceTravel to customer facilities/offices to present trainingsSchedule and book travel - flights, rental cars, hotels, and trainsDraft Statements of Work for estimates of the trips costs to the customerProvide specialized support to customersInstall and prep interfaces for training

Develop tools using SQL to increase efficiency when solving customer issuesInvestigate customer issues and implement long term solutionsImplement new interfaces for new and existing customersDevelop documentation for existing interfacesTrain customers on newly purchased interfacesTrain new employees on best practices to solving customer issues

Full Stack DevelopmentOversee operationsDesign and develop web tools and productsDefine the scope and requirements for implementationBuild Robust API's that support thousands of concurrent usersExperience in: React, NextJS, JavaScript, Typescript, NodeJS, Postgres, Python, Nginx, HTML, CSS, Tailwind, Bash, Postman , Strapi CMS

Facilitating customer and corporate communicationsInform customers of the latest features of the newest devicesTeach customers how to use their new/current devices and softwareSolve customer device/service issuesReview customer/business accounts and recommend need-based solutions

Helped drive teamwork while creating a safe and stress-free environmentAssisted customers with product questionsTrain electronics department employees