• Administered and troubleshooted iPads using ServiceNow, resolving hardware and software issues to reduce downtime and improve user experience.• Monitored and managed the performance of iPads using AirWatch, ensuring secure and consistent operations across all devices.• Leveraged Active Directory for managing user accounts, permissions, and device authentication, strengthening mobile device security protocols.• Collaborated with cross-functional teams to provide technical support for mobile device deployments and updates, ensuring smooth rollouts.• Developed and implemented procedures that streamlined iPad troubleshooting and monitoring, resulting in increased operational efficiency.

• Integrated Java, HTML, and Typescript to add a link to the Linehaul Driver Portal application to go to Driver Availability that passed in parameters. To allow the user to be more efficient, made the app more fluent, and was eventually pushed into production.• Designed test scripts in ALM (Application Lifecycle Management) to begin testing in a QA environment. To ensure quality in the application as it is examined and improved.• Worked closely with a project manager to develop story points in Jira and project scope documents to ensure the order and overall productivity of the project.• Designed and constructed Business Requirements Documents alongside the business to facilitate ITR 3624.