Senior Business Manager
CurrentDeveloped strong relationships with senior internal stakeholders to identify and address emerging business and Fortune 500 companies’ needs and outlined frameworks and processes to enhance and manage high-performing teams to ensure team collaboration and efficient information flow to achieve business goals in a supportive environment.Influenced organizational leadership to achieve strategic objectives and operational excellence across matrixed teams to align people, processes, and resources, driving workplace efficiencies and delivering exceptional client value.Developed comprehensive project plans, defining objectives, milestones, priorities, and deliverables to ensure timely execution.Monitored and communicated social, economic, and technological trends impacting the organization and clients to align with regulated environmental conditions and requirements.Anticipated customer needs, provided consistent follow-ups, and delivered solutions to exceed expectations. Worked one-on-one to onboard major clients and contracts to bolster annual revenue and worked closely with these contract holders to ensure customer satisfaction and aligned business partnerships.Oversaw company operations, including financial management, human resources, strategic planning, and operational efficiency, achieving business goals through revenue growth, cost management, and effective strategy implementation.
