• Own the strategy and execution for a variety of products, from internal tools to customer and vendor facing tools (e.g., Vendor / Customer Portals, Internal Visibility Solutions, etc.)• Manage and motivate a team of cross-functional stakeholders to execute on products/projects that deliver major business outcomes like operational efficiency, customer and employee experience and create new revenue opportunities• Work cross-functionally across the organization to understand and identify customer pain points, both internal and external• Develop end to end plans for solutions - detailing the hypothesis, timeline for testing and implementation, and compile results for reporting • Partner with leadership team, external vendors, local and global IT to scope and prioritize roadmaps for digital products• Engage and maintain relationships with key stakeholders across the company to effectively navigate a global organization

• Manage the integration of the Army Standards Analytics Platform with overarching Department of Defense requirements and acquisition processes to enable a more accurate and streamlined enterprise-wide application of Army standards • Represent Army OCIO Standards and Compliance perspective and provide steering on Army’s Information Technology Services Management (ITSM) modernization and integration efforts including planning, organization/ reporting, infrastructure/cloud, and acquisition strategy • Lead directorate in leveraging Enterprise Data Services Catalog to ensure an interoperable, authoritative, and governed data management approach to support ongoing digital transformation efforts

• Guide and support Digital Transformation of Newport News Shipbuilding (NNS) through process definition and re-engineering, including the underlying Information Architecture and supporting applications/systems• Lead a team in the development of Business Architecture and Operations Research tools and capabilities, focused on adding rigor to strategic decision-making, and a structured approach toward initiative planning and implementation• Research and incorporate industry and academia best practices for embracing and incorporating change to stay on the leading edge of industry• Manage emergent technological and business initiatives to support enterprise digitization of planning, scheduling, designing, manufacturing, assembling, and certification efforts across NNS• Perform day-to-day administrative functions and promote professional development of team through individual guidance and team leadership

• Manage IT Services Management (ITSM) Process development for the Coast Guard’s Command, Control, Communications, Computers and Information Technology Service Center (C4ITSC) incorporating industry and government standards and best practices• Lead and facilitate senior client planning, working meetings, and exercises to identify business process improvements and capture emerging requirements in support of the Coast Guard’s CG1V tool/capability development• Perform business analysis, requirements gathering, solution development and testing, and application support for the Coast Guard Command, Control & Communications Engineering Center (C3CEN)• Develop project briefings, reports, project plans, and communications action plans to inform client leadership and stakeholders of project goals, status, risks, and accomplishments• Identify strategies for automating and implementing efficient ITSM processes and practices, and developing the resultant process guides, user guides, desk guides, and supporting documentation to educate and enable the efficient execution, management, and continual improvement of the processes• Build and Maintain Requirement Traceability Matrixes, Use Cases, User Stories, Mission scenarios, and other requirements-related artifacts to aid in sustainable solution development• Develop project charters, strategies, memorandums, agendas, info-graphics, and correspondence in support of C4ITSC’s Service Management Transformation initiative

• Provide overall program support for the Navy in managing the transition, operation, and oversight of the largest intranet in the world, the Next Generation Enterprise Network (NGEN)• Lead the development and implementation of Customer Relationship Management (CRM) for NGEN, defining a mutual framework across multiple organizations to more adeptly support customer requirements and increase network operational efficiency• Provide enterprise management and technical support in the areas of capability origination and assessments, requirements analysis, network operations transition planning, Information Technology Service Management (ITSM) process integration, policy and governance, acquisition program support, IT portfolio management, and policy development for NGEN• Support the Navy in the planning and drafting of policies, processes, and procedures, as well as ITSM rationalization, capability generation, and execution support• Lead the planning and execution of operationally integrating the OCONUS Naval Enterprise Network (ONE-Net) with NGEN, merging disparate operating models with unique geographical and contractor constraints to achieve an enterprise networking solution for the Navy• Composed and integrated ITSM specific verbiage for NGEN request for proposal, a contract valued at $4.5B, including the capability generation, transition, and deployment of operational and technical capabilities required to operate and defend NGEN• Build and maintain schedules through application of Plan of Action and Milestones for various simultaneous client and internal projects• Developed and implemented a requirements tracking system to ensure the satisfaction of operational requirements and identify risks in support of NGEN re-compete contract

• Proven leadership experience, synchronizing operations of MSC’s Pacific fleet of eight ships while stationed at Maritime Administration (MARAD) Western Region• Procured over $1M worth of equipment for MARAD Central Region’s fleet• Served aboard MARAD’s Division of Atlantic Operations ships Cape Decision and Cape Domingo, preparing the ships for deployment in support of Operation Iraqi Freedom

• Experienced in configuration management and change management, creating/auditing policies and procedures which help to align employee function with company strategy• Conducted department-wide configuration management verification and validation assessments • Managed human capital for the creation of 3D component models, requiring coordination with purchasing, warehousing, construction, engineering, and design• Eliminated unnecessary purchasing through vendor and equipment standardization, resulting in significant cost savings by reducing vendor overlap and increasing purchasing efficiencies• Developed and implemented a procedure and tool for the design and calculation of textile duct systems on US Navy’s Ford Class Aircraft Carriers, reducing required man hours by 75% and eliminating cycles between design and engineering departments

• Consulted with vast array of clientele from various industry backgrounds, providing recommendations for improved operational performance and efficiency • Represented company on various field assignments requiring complex system and process analysis for clients such as Hilton Worldwide, Merck, Nestlé, and Novartis• Performed hands on testing and analysis of large pneumatic and steam systems•