Hunter Marshall Email & Phone Number

Richmond, Va

• Accountable for all aspects of the relationship and performance for a Top-10 insurance provider to include asset acquisition, title procurement processing, service delivery and sale auctions to maximize profitability• Responsible for over 150,000 vehicles annually across 34 states totaling more than $600M in gross sales• Lead, motivate and develop a team to anticipate customer needs to deliver extraordinary outcomes ensuring maximum profitability, condensed cycle times and superior service levels to carrier and the end consumer• Collaborate and engage all internal business partners to ensure clarity of provider expectations to exceed performance objectives

Richmond, Virginia, United States

• Promoted to Director, Material Damage / Vendor Management position successfully leading Nationwide's Direct Auto Repair Vendor Program with over 2,500 repair facilities, seven national vendor partnerships, 11 claim managers and over 75,000 auto repairs annually across 44 states.• Develop, coach, and provide regular feedback to claim managers and body shop personnel to influence service levels and key performance indicators while ensuring adherence to all laws and regulations• Leverage technology and automation to drive efficiencies and reduce redundancies• Effectively lead network program growth, vendor and expense management and technical quality to improve financial results and ensure profitability• Consistent approach to delivering an extraordinary customer experience has resulted in top ratings year-over-year• Deliberate focus on coaching, motivating and engaging my team as confirmed by year over year Gallup Engagement survey results: 2019: 4.84 (95th percentile), 2020: 4.98 (98th percentile)

Richmond, Virginia Area

• Successfully led Nationwide’s Direct Auto Repair Vendor Program with over 1,200 vendor relationships, five national vendor partnerships, nine claim managers and over 45,000 auto repairs annually across 31 states

Richmond, Va

• Accountable for all facets of operational management – budget, expense management, staffing, facilities management, assets, territory performance, regulatory compliance, and liaison to home office partners on various initiatives• Managed territory’s operational budget ($52M+) including expense reduction strategies to identify innovative efficiencies and streamline processes across business units• Partnered with Claims Leadership, Finance, Technical Team, and House Council to identify trends and threats impacting our business and develop strategies to influence results• Contributed to the development and communication of our claim’s strategy, vision and priorities to motivate managers and associates to exceed their goals and increase effectiveness across the organization• Initiated, developed and implemented aggressive expense management strategies that enabled our operation to end 2015 over $1M favorable to budget • Worked with the Bureau of Insurance to effectively manage a Market Conduct Exam and ensure compliance with all state laws, statutes and regulations

Richmond, Va

• Led a team of claim professionals who excelled in investigating, evaluating and negotiating injury claims of moderate to severe complexity with both injured parties and their legal representatives• Motivated, empowered, developed and coached associates, peers and leadership to strengthen operational results and contribute to the overall success of the organization• Consistently rated at the top of the operation in all metrics to include; service, quality, expense management, associate engagement and overall performance• Recruited, screened, interviewed and onboarded associates into the organization and responsible for the training and development to maximize productivity levels

• Investigated, evaluated, negotiated injury claims to resolution utilizing face to face appointments with injured parties or their legal representatives• Recognized annually for exceptional performance to include quality, productivity, customer service and “Living the Nationwide Values”

Richmond, Virginia, United States

Richmond, Virginia Area

• Successfully completed a rigorous management training program.• Managed a satellite rental branch resulting in the second highest net operating income in the branch’s history, while maintaining a 87% “completely satisfied” customer service rating (Richmond City average was 77% during that time).• Responsible for fleet management, accounts receivable, corporate marketing, customer service and day-to-day operations for the satellite branch.

B.S. Marketing Management, Marketing/Marketing Management, General

Bachelor Of Science (B.S.), Marketing/Marketing Management, General

Marketing Management