Hunter Fain Email & Phone Number

Royal Oak, MI, US

Amarillo, Texas, United States

• As the sole network engineer for a $2 billion distribution and warehouse company, I oversee and maintain our critical local and remote infrastructure, including the LAN, phone systems, camera networks, and connectivity.
• Mitigated a critical network outage caused by a switch misconfiguration, preventing potential losses of $5,000 per hour at a key distribution site.
• Implemented Rapid Spanning Tree Protocol (RSTP) across the entire LAN to enhance network stability and prevent downtime.
• Configured Cisco Meraki devices and optimized access points, ensuring reliable connectivity across multiple locations.
• Troubleshoot and resolved complex network issues using Wireshark and other network monitoring tools, minimizing disruptions to operations.
• Managed Cisco Call Manager and associated systems, including Unity and IM & Presence, to maintain efficient communication infrastructure company-wide.

Amarillo, Texas, United States

• As part of a two-person team, I was responsible for maintaining critical company infrastructure, focusing on server management, virtualization, and security compliance. I played a key role in optimizing and securing.
• Deployed and configured essential production servers, including Domain Controllers, DHCP, DNS, and a Certificate Authority, enhancing system reliability and authentication protocols.
• Developed a backup auditing system, proactively ensuring the integrity and availability of mission-critical data.
• Led a company-wide phishing simulation and training program via KnowBe4, reducing the percentage of phish-prone users by 12%.
• Administered virtualized infrastructure using vSphere/vMWare and managed Active Directory for secure and efficient user access.
• Utilized PowerShell scripts to automate routine tasks, improving efficiency and consistency across systems.

Amarillo, Texas, United States

• Proficient in diagnosing and resolving hardware and software issues for end users, ensuring minimal disruption to productivity and customer satisfaction.
• Skilled in providing hands-on training and clear instructions to end users, empowering them to troubleshoot basic issues independently and enhance their digital proficiency.
• Experienced in remotely supporting end users through various communication channels, utilizing remote desktop tools to address technical problems efficiently and effectively.
• Developed and maintained a comprehensive knowledge base and documentation system, providing easily accessible resources for both end users and support team members, resulting in reduced resolution times and improved.

Amarillo, Texas

• Increased customer satisfaction ratings by 83% in first year of service.
• Aided in developement/maintenance of new CRM software and their user policies. Specifically in reference to user testing.
• Communicated with customers, employees, and other individuals to answer questions, disseminate or explaininformation, take orders, and address complaints.
• Trained other staff members to perform work activities, such as using specialized computer applications.
• Independently managed data entry functions for four departments with 50 - 100 clients per day.

Amarillo, Texas

• Formulated, directed and coordinated marketing activities and policies to promote products and services, working withadvertising and promotion managers.
• Identified, developed, or evaluated marketing strategy, based on knowledge of establishment objectives, marketcharacteristics, and cost and markup factors.

Dallas/Fort Worth Area

• Developed marketing plans and social media outreach strategies to attract prospective residents.
• Brought occupancy from less than 65% to more than 90%. Handled at least 30 incoming calls per day, qualifying prospective residents, determining their needs, and securing lease agreements.

Bachelor Of Science - Bs, Network Engineering And Security

Associate Of Science - As, Business Administration And Management

Associate Of Science - As, Computer Systems Networking/Cyber Security, 3.9