Hunter Gaffney Email & Phone Number

Charleston, Sc, Us

Charleston, South Carolina, United States

Managed and directly oversaw the operations and marketing for both concepts, and the successful opening of both concepts in 2021.Accomplishments • Created a new operating structure for two opening concepts for IRHG. Clarified and communicated job duties, trained and managed new staff to execute operating standards.• Achieved restaurant operational objectives by contributing information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; resolving problems; completing audits; identifying trends; determining system improvements; implementing change.• Established and met restaurant financial objectives by forecasting requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.• Created our brand image for The Kingstide & Daniel Island Market & Eatery by creating our menus, website layout, and social media pages, and merch. • Managed the reservation based software (OpenTable) for the restaurant to best serve the restaurants needs in terms of guest flow, seating capacity, and private events.• Conducted daily line ups at least 30 minutes prior to beginning of service; Prepared the team for service by briefing reservations for the evening, menu specials, limited or 86’d menu items. • Worked closely with the community to host special events that brought business to the restaurant o (i.e.. Yoga in the Waterfront, Mini Markets, Waterfest, etc.)

W Boston

Managed and directly oversaw the in-house restaurant and lounge, and the successful execution of events and functions.• Created a new operating structure for up to five team shifts daily. Clarified and communicated job duties and trained the banquet staff individually and as a team, which resulted in successful events and customer satisfaction.• Analyzed food and beverage department term based financial documents to accurately order, manage, and forecast properly for the department, meet budget deadlines and forecast the department’s needs. • By anticipating clients’ needs and communicating proactively with other departments ensured the success of clients’ experiences in the hotel. • Continually increased Event Satisfaction Scores (ESS) to meet year-end goal for the department. From July 2019 to March 2020, score increased from 89 to 100. • Contributed to a great guest experience in the hotel , which increased the Guest Satisfaction Scores (GSS) for front of house operations, by partnering with departments in preparing for groups arrivals, ensuring front of house was performing daily duties, and having positive interactions with guests.• Increased Staff Engagement Scores (SES) by addressing staff concerns voiced in the prior year's survey results. For example: ensured staff had proper items and equipment readily available to perform their work, ensured cleanliness of equipment by creating a cleaning schedule and process for banquet equipment, and remained onsite during events to support staff and have leadership present to assist client.

Atlanta Marriott Marquis

Planned and executed events throughout the hotel and partnered with all departments to implement effective event logistics and operations. Conducted pre- and post-event meetings with Event Management teams. • Created the "Elevate and Enhance the Experience" initiative for small groups with 75 or fewer attendees which significantly increased their Event Satisfaction Scores, by creating small moments (lowered lights, creative serving displays, etc.), at not additional cost to the hotel. • Provided exceptional service throughout the customer experience and encouraged the same from fellow employees. • Eased the transition of handing over the client from sales to the event planning department, by coordinating with the Sales and Marketing departments.• Created content for the Atlanta Marriott Marquis' Instagram @atlmarriottmarq which increased the hotel’s presence within Atlanta. • Assisted team in developing lasting relationships with groups to retain business and increase growth. Clients returned and remembered banquet staff by name based on their last visits. • Drove the Breakthrough Leadership Training process in the department by leading weekly sessions and encouraging completion of individual goals, which showed weekly improvements of all scores.

Charleston, South Carolina Area

I lead a team of 12 students to plan the 2nd Annual Charleston Hospitality Opportunity Fair with the support of the Greater Charleston Restaurant Association, Charleston Area Hospitality Association and The Charleston Visitor's Bureau. This event is open to the public and offered over 70 employers to those in seek of a job in the low country area. I increased employer participation from the previous year by 12%. I managed a budget of $20,000 to plan the event and stayed below our forecasted amounts.  Liasion between sponsors and team Press for local news outlets (Fox 4, ABC 4)

Charleston, South Carolina Area

I assist in the market analysis of the city of Charleston, SC by inputing data from surveys distributed by the OTA and Charleston Visitor's Bureau. Composing reports for various events of their turnout and success.

Charleston, South Carolina Area

As an event intern with Pure Luxe Bride, I was responsible for - Assisting with event day set-up and break down- Assisting with event design and décor projects- Blog weddings after the completion of each wedding- Attend weekly production meeting with the staff- Assist in draping -Rental pickup/ delivery

Prague, The Capital, Czech Republic

From my time at Hilton Prague in Prague, Czech Republic. I trained in many departments in the hotel including operations, food and beverage, sales, and events.I also was responsible for,- Reviewed BEO’s for in-house events- Assisted the General Manager with day to day activities such as maintaining external relationships, - Helped construct ideas for 'Operational Excellence' - Assisted in the transition of the Hotel Gym from Cybex to the Hilton Standard 'Living Well'

Charlotte, North Carolina Area

At my time with Amelie's French Bakery (Rock Hill location), I was responsible for - Baking daily par levels- Receiving shipments to ensure inventory levels- Placing inventory orders- Ensuring that the FOH maintained picture-perfect display cases- Helping in all areas in the FOH when needed