Visitor Services Assistant
Current*Processes and sells museum admission and memberships, serves as a key first point of contact for guests during regular museum hours and special events, and consistently provides polite, knowledgeable, and attentive service.*Works across the museum with a vast variety of constituencies including the general public, museum members, donors, VIPs, and staff.*Consistently demonstrate a guest-first attitude by modeling exemplary customer service skills at all times.*Anticipate and meet guests needs, including (but not limited to) selling admission and/or membership, sharing exhibition and program information, checking in guests for special events, greeting tours and groups, offering and processing PAMM Student Pass applications, checking items in (large bags, backpacks, suitcases, strollers, et al.), answering main museum phone line, responding to museum emails, providing transportation information, and more.*Manage all admission transactions (both paid and complimentary) at the museum's lobby reception desk.*Handle and accurately balance cash/credit transactions utilizing a point of sale/database constituent management system.*Maintain conversational knowledge about the museum, exhibitions, memberships, programs, special events, and more.*Openly provide pertinent museum information and strategies for success with fellow Membership and Visitor Services Assistants.*Actively promote, sell, and service PAMM memberships.*Apply creative problem-solving ability to address guest concerns and respond to/note visitor complaints.*Collect guest contact information for museum follow-up via email and/or direct mail.*Ensure that all guest-facing materials are stocked and neatly presented.*Support museum operations by providing administrative and/or event- and project-based support to other departments, including (but not limited to) covering museum reception duties, greeting tour groups, processing membership gifts and data, and more.*Assists in other duties as assigned.
