•Generated invaluable market-driven insights pivotal in the conception and successful launch of 200+ new products, propelling revenue growth by $90,000.•Conducted audits that unearthed market risks, proactively recommending and implementing strategies to safeguard customers' market positions, fortifying their competitive edge•Utilized SQL scripts to deeply analyze market participant needs, translating these insights into sales requirements that fueled the creation of innovative… Show more •Generated invaluable market-driven insights pivotal in the conception and successful launch of 200+ new products, propelling revenue growth by $90,000.•Conducted audits that unearthed market risks, proactively recommending and implementing strategies to safeguard customers' market positions, fortifying their competitive edge•Utilized SQL scripts to deeply analyze market participant needs, translating these insights into sales requirements that fueled the creation of innovative products•Partnered closely with Database teams, spearheading the development of comprehensive reports and analyses tailored for senior management, influencing high-level strategic decision-making•Designed and implemented various Tableau dashboards, enabling the tracking of team performance against critical customer service KPIs, fostering a culture of continuous improvement and excellence Show less

•Led the development of Executive Tableau Dashboards for Engineering, fortifying security compliance inPrivileged Access Management and SIEM Logging deployments•Facilitated automated solutions, empowering Engineering teams to seamlessly integrate server assets into the centralized ServiceNow database, enhancing operational efficiency by 25%•Collaborated across Engineering divisions to implement vital security measures, acting as the primary liaison to bridge the gap between… Show more •Led the development of Executive Tableau Dashboards for Engineering, fortifying security compliance inPrivileged Access Management and SIEM Logging deployments•Facilitated automated solutions, empowering Engineering teams to seamlessly integrate server assets into the centralized ServiceNow database, enhancing operational efficiency by 25%•Collaborated across Engineering divisions to implement vital security measures, acting as the primary liaison to bridge the gap between Engineering and Security through proactive leadership and facilitation of crucial meetings•Drove daily productivity through insightful Excel reports and visualizations, amplifying meeting efficiency for informed decision-making•Executed comprehensive fit gap analyses to optimize ServiceNow database configurations, ensuring seamless and accurate data uploads•Streamlined complex firewall DMZ cleanup efforts by creating comprehensive process flow documentation, elevating operational transparency and efficiency•Established secure report servers, delivering weekly security reports to key stakeholders, playing a pivotal role in educating and informing director level management Show less