Hunter Mcconnell Email & Phone Number

Austin, Tx, Us

Foster City, California, Us

I drive the evolution of Visa’s IT Support organization, ensuring we minimize IT disruptions and enable productivity across the company. By leveraging automation, AI, and advanced telemetry, we proactively prevent issues before they occur, empowering our teams to focus on what matters most.Helping others succeed is at the core of what I do. Whether it’s guiding teams through selling their ideas, building strategic plans, or challenging the status quo, I thrive on coaching people to accomplish big tasks and reach their full potential. I lead by example and take pride in the success of those around me.With countless opportunities for growth and leadership, I invite you to join me in shaping the future of IT Support at Visa — where innovation and impact go hand-in-hand.

Mountain View, Ca, Us

Google’s Extended Workforce Solutions was a wild place to work at the time. We owned the corporate risk, systems and structure for all non-employee labor. When I joined, Google had just experienced the peak in extended workforce demand - 50% of their workforce was extended! But the tide quickly turned and “operational efficiency” was the beating drum so I:Drove the first end-to-end metrics program and structured governance to power strategic decision-making.Designed and implemented standard operating procedures for project management and organizational change management.Conducted longitudinal research and analysis of customer satisfaction to provide evidence-based recommendations for customer experience and key strategic decisions.Managed partnership cross-functionally with legal, risk, and SMEs to procure multi-year service engagements.Designed and executed resource and business planning processes (OKRs, business-as-usual or run-the-business, annual planning).

Round Rock, Texas, Us

Managed a suite of internal tools to deliver content management, knowledge management, and communities for all employees (130,000), partners, and extended workforce.Drove massive improvement in employee sentiment of intranet increasing eNPS from +21 to +67.Drove massive operational efficiencies in IT support, reducing ticket volume 63% and resolution time 75% year-over-year.Influenced technology, process and governance decisions at the VP level and cross-functionally to successfully deliver and scale enterprise internal communication capabilities. Advised executives, leaders and communicators on communication strategies and operations. Prioritized employee experience by evaluating, implementing and sustaining communication and collaboration technologies in partnership with IT. Defined how we measure communication and collaboration to make data-driven decisions that scale for the enterprise.Led internal communications performance management practice and center of excellence; provided communications analytics training and consultation across the enterprise.Produced innovative multimedia campaigns that set the bar for internal communications.

Round Rock, Texas, Us

Owned communications and organizational change management programs for Online Support and Knowledge Management (150 team members and ~30,000 internal stakeholders), including adoption of AI tools for internal support agents and customers.Led operating rhythm and executive communications, including All-Hands, Ops Meetings, strategic initiatives, and external speaking engagements.Delivered end-to-end restructuring and execution of change management program, including research and analysis, strategic planning, content production, and reporting. Coached communication best practices to senior leaders and network of communicators.Created end-to-end production of all media including videos, decks, physical products, web and other assets.

Round Rock, Texas, Us

Owned executive and internal communications for VP of IT Infrastructure, Engineering and Operations (team of 500 and stakeholders across all Dell Technologies = ~130,000).Defined and implemented internal communication strategy for Cloud, Telecom, and Network Services.Supported key initiatives and drove to completion.

Round Rock, Texas, Us

Delivered change management strategy and execution for integration of legacy Dell and EMC IT Service Management systems (serving all of newly combined company = 130,000 internal stakeholders).Designed integrated internal communications plan and led content production (knowledge articles, training videos, email, webinar, live event, and print).Conducted primary qualitative and quantitative research and analysis to ensure project success.

Austin, Tx, Us

Austin, Tx, Us

Austin, Tx, Us

Cupertino, California, Us

Top 4 campus by sales (+6). Drove growth by securing first corporate access to “Fish Camp” and delivering innovative video series on iTunesU.

Executive Mba, Business Administration And Management, General

Bba, Marketing