o Prepare and follow press release and social media calendar to support PCCA activities.o Draft, edit, obtain approval from related department heads, distribute press releases, and follow-up with key media representatives.o Draft social media posts, obtain edits from executive director, and post to all PCCA social media platforms.o Coordinate scheduling of posts with Executive Director and staff based on the marketing needs of each department.o Prepare and disseminate weekly member e-newsletter.Volunteer coordination:o Solicit, apply for, and manage corporate volunteers for the Art & Apples Festival and other large PCCA projects.o Determine need for volunteers to support PCCA year-round. Prepare volunteer position descriptions for distribution.o Recruit, train, schedule, and supervise volunteers for various duties.o Develop and manage all volunteer communication.o Attend networking events in the community to build a base of potential volunteers.PCCA representative:o Answer phones, pass along messages, answer questions from students, faculty and patrons.o Process in-person and phone class registrations.o Process Art Market merchandise sales through Square POS.o Attend PCCA events (exhibition openings, Holiday Silent Auction, etc.) to interact with students, faculty, board, and other attendees, as well as supporting PCCA staff as needed.

Designs and implements campaigns across platforms Facebook, Instagram, Twitter, and Squarespace to increase brand awareness and creative submissionsAnalyzes digital marketing plan and social media strategy through Google Analytics, Twitter, and SquarespaceComposes monthly newsletterManages social media accounts and website

Executes all aspects of the visitor admission process, including cash handling and selling, renewing and upgrading museum memberships.Performs all Call Center duties including events and programming support, reservations, and selling tickets to special events.Maintains knowledge of all museum daily and future events and activities to provide support to internal and external inquires.Maintains knowledge of museum and department important information by attending daily stand-up meetings, department meetings, and All Team meetings, both in-person and virtual.Proactively addresses members and individual guests inquires and concerns.Maintains confidential and accurate records of all financial transactions.Utilizes specialized data bases and software systemsProvides complimentary guest services including, wheelchairs, storage of backpacks, bags, coat check, etc.Contributes actively to a warm and friendly atmosphere by greeting visitors and provides general information and direction throughout the visit.Directs visitors and groups to maintain crowd control and monitors exhibition traffic flow to maintain a positive visitor experience.Completes equipment set-up and fulfils signage requests for museum programs.Stocks museum maps, brochures and other literature in the museum lobbies and in various galleries and literature kiosks.Performs tasks associated with supporting the museum experience during a special exhibition (i.e. audio guide distribution, ticket handling)

Act as the leader on duty and model brand, meet customer service standards and Customer First selling behaviorsParticipate in the efficient and productive handling of all merchandise from shipment receipt and processing, floorsets, markdown optimization, Flex Fulfillment and replenishment systems while maintaining stockroom Standard Operating Procedures (SOPs)Assist in managing all visual directives, mapping and floorset are properly planned, scheduled and executed seamlessly within allotted time frameTrain, develop and coach the associate team

● Instructor of introductory poetry and fiction workshop for undergraduate students● Instructor of Academic Writing course for undergraduate students● Administrator in scheduling, faxing, copying, data entry, and maintaining gradebook, planning, and conducting Zoom meetings for class sessions● Coach in creative and mechanical writing skills through essays, writing prompts, and freewriting assignments

I served as a substitute teacher for public schools in Oakland County, Mich.

• Proofread and reviewed financial statements to guarantee quality standards and meet deadlines• Assisted auditors in editing financial statements using CaseWare 1.0, CaseWare 2.0, Adobe Acrobat Microsoft Office• Effectively prioritized and completed multiple concurrent projects while working in teams• Communicated with engagement teams to resolve mathematical inaccuracies and referencing errors in statements and note disclosures

Provided customer service and retail support throughout the holiday season, met all sales goals for weeks leading up to holidays, administered POS method for sales goals, organized and cleaned storefront, restocked low merchandise, researched and recommended beauty products to varying customers

● Wrote press releases, calls for submissions, blog posts for Sundress Publications and Sundress Academy for the Arts● Maintained daily email communication between Sundress Publication and clients ● Served as Editorial Assistant for Political Punch: Contemporary Poems on the Politics of Identity● Managed YouTube, Facebook, Instagram, WordPress, Google Docs/Gmail, and Twitter accounts

Assisted in lesson planning, editing and co-teaching creative writing classes, organized class readings and provided feedback on creative writing projects

Advised students in creative and technical writing. Planned Writing Center events, lead staff meetings. Trained new consultants. Advertised the Writing Center on campus.