Licensed Insurance Professional - Personal Lines - Sales and Servicing. • Valid Property and Casualty Insurance License for Texas, plus 21 additional states. •  Applied knowledge of personal lines insurance to assist members with complex quotes, binding new business, billing, payments, contracts and explanation of coverages. •  Identified member needs and provided advice and solutions, including products.• Highly skilled at deescalating dissatisfied clients to retain the business.• Received consistent positive customer feedback through member call surveys.•  Skilled at cross-selling additional products to meet monthly sales quota.•  Maintained monthly 100% member satisfaction rating.

Career break to raise twin daughters from birth through elementary school.• Increased skills in organization, negotiation, time management and budgeting. • Planned and organized family travel (car rentals, airfare, accommodations, activities). • Completed a 6-month coaching program focused on life and a career development.

As a Villa Sales Consultant at Beautiful Places, I served as a main point of contact for reservation requests and customer inquiries. I educated clients on the properties and recommended vacation rentals that would best suit their needs and interests. I worked with the island-based reservations team to ensure a seamless arrival process and exceptional island villa vacation. I was accountable for obtaining signed villa rental contracts, processing financial transactions, and resolving issues with the rental properties. As a customer service agent, I enjoyed developing trust and cultivating relationships with my clients. I believe the greatest compliment in this competitive industry is a repeat customer!

In 2002, I founded Blue Escapes Villas, a vacation rental company specializing in luxury villa rentals throughout the Caribbean. As the owner of the company, I managed all aspects of the business focusing on sales, marketing, and customer service. My main clientele was families traveling to the islands for a stress-free vacation. I coordinated groups of travelers and worked with a variety of island-based teams (including property managers, transportation services, and local businesses) to ensure an exceptional villa vacation.I am passionate about creating exceptional client experiences, and feel the success of any business is directly related to the relationship with its customers. I am an active listener, and experienced with resolving business conflicts. With over 10 years of experience delivering high-quality customer service, I am proud to say that Condé Nast Traveler magazine named me as a “Best Villa Agent - Caribbean” for five consecutive years (2007 - 2011)!