Perform Marketing and Senior Communications Strategist duties and service as a Web Specialist and Technical Writer for Ohio State’s Office of Technology and Digital Innovation (OTDI). Create IT related messages and distribute them via an appropriate distribution method (verbal, print, and online) both internally to OTDI and externally to the university community at-large.• Use Web and blog tools to communicate both the internal and external IT service offerings of the OTDI.•… Show more Perform Marketing and Senior Communications Strategist duties and service as a Web Specialist and Technical Writer for Ohio State’s Office of Technology and Digital Innovation (OTDI). Create IT related messages and distribute them via an appropriate distribution method (verbal, print, and online) both internally to OTDI and externally to the university community at-large.• Use Web and blog tools to communicate both the internal and external IT service offerings of the OTDI.• Manage emerging communications for the university’s Enterprise Systems audience of nearly 10,000 Financials, HR, Supply Chain (Procurement), and Student Information System users.• Follow OTDI IT service management processes (using ITIL principles) and Prosci fundamentals to ensure successful marketing and change management of IT tools and services.• Support the approximately 600-member OTDI team via internal communications.• Help provide guidance and oversight for OTDI branding.• Document communication activities and show continual improvement by trending successful outcomes through the analysis of survey data. Show less

Serve as a Communications Strategist, Web Specialist and Technical Writer for Ohio State’s Office of the Chief Information Officer (OCIO). Create IT related messages and distribute them via an appropriate distribution method (verbal, print, and online) both internally to OCIO and externally to the university community at-large.• Use Web and blog tools to communicate both the internal and external IT service offerings of the OCIO.• Manage emerging communications for the… Show more Serve as a Communications Strategist, Web Specialist and Technical Writer for Ohio State’s Office of the Chief Information Officer (OCIO). Create IT related messages and distribute them via an appropriate distribution method (verbal, print, and online) both internally to OCIO and externally to the university community at-large.• Use Web and blog tools to communicate both the internal and external IT service offerings of the OCIO.• Manage emerging communications for the university’s Enterprise Systems audience of approximately 6,000 Financials, HR, and Student Information System users.• Lead communication efforts for the OCIO IT Service Management Program (using principles of ITIL) in a phased manner, to ensure successful implementation and adoption.• Support the approximately 500-member OCIO team via internal communications.• Help provide guidance and oversight for the branding of the Office of the CIO.• Document communication activities and show continual improvement by trending successful outcomes through the analysis of survey data. Show less

Coordinated readiness and communication activities on behalf of the Office of Information Technology’s (OIT) administrative system customers.• Used Web tools to write and upload Web content for the OIT Administrative System site during Financials system upgrade.• Managed emerging communications for the university’s Financials, HR, and Reporting systems’ user groups (approximately 6,000 people).• Created presentation templates and documentation for readiness activities in… Show more Coordinated readiness and communication activities on behalf of the Office of Information Technology’s (OIT) administrative system customers.• Used Web tools to write and upload Web content for the OIT Administrative System site during Financials system upgrade.• Managed emerging communications for the university’s Financials, HR, and Reporting systems’ user groups (approximately 6,000 people).• Created presentation templates and documentation for readiness activities in preparation for Financials System upgrade.• Reported Help Desk trends to OIT Operations and applications teams during system upgrade.• Wrote, launched, and analyzed Web survey data from Financials users to gauge training and readiness program effectiveness.• Composed executive summaries and department Annual Report to communicate fiscal year accomplishments to multiple audiences. Show less

Managed the communication channel for five nationwide call centers.• Served as communications liaison between Customer Operations and eCommerce Management.• Managed and updated Intranet site for Customer Care Service teams.• Planned the communication strategy for Web and print content.• Supported and communicated Six Sigma methodology and quality and customer satisfaction initiatives.• Scripted messaging used by representatives for handling system issues,… Show more Managed the communication channel for five nationwide call centers.• Served as communications liaison between Customer Operations and eCommerce Management.• Managed and updated Intranet site for Customer Care Service teams.• Planned the communication strategy for Web and print content.• Supported and communicated Six Sigma methodology and quality and customer satisfaction initiatives.• Scripted messaging used by representatives for handling system issues, customer service scenarios and “Regulation E” compliance.• Supplied expertise in graphical communications for projects originating in Training, Marketing, Account Management, and Quality. Show less

Coordinated and managed tasks relating to advertising agency Internet projects.• Shepherded projects between agency units--Interactive, Advertising, and Public Relations.• Completed Web site estimates based on client meetings and project specifications.• Helped to streamline creative review/QA process for newly developed sites.• Created presentation “pitch” materials including Web mock-ups for new business proposals.• Supported Creative Director of… Show more Coordinated and managed tasks relating to advertising agency Internet projects.• Shepherded projects between agency units--Interactive, Advertising, and Public Relations.• Completed Web site estimates based on client meetings and project specifications.• Helped to streamline creative review/QA process for newly developed sites.• Created presentation “pitch” materials including Web mock-ups for new business proposals.• Supported Creative Director of Interactive Department and creative staff. Show less

Managed product and pricing programs for CD-ROM distribution and provided support to national sales organization.• Created and distributed sales newsletter, product guides, and other support materials using graphic design tools for a circulation of approximately 250 associates.• Quoted new business opportunities using time study metrics while writing procedures.• Developed and coordinated projects through product manufacture and delivery.• Estimated vendor costs… Show more Managed product and pricing programs for CD-ROM distribution and provided support to national sales organization.• Created and distributed sales newsletter, product guides, and other support materials using graphic design tools for a circulation of approximately 250 associates.• Quoted new business opportunities using time study metrics while writing procedures.• Developed and coordinated projects through product manufacture and delivery.• Estimated vendor costs based on item descriptions as well as package assembly costs. • Managed special projects and emerging needs not readily supported by core product offering while maintaining ISO 9000 compliance. Show less