Hunter Tackett Email & Phone Number

Houston, Tx, Us

Houston, Tx, Us

West Texas

• Partnered with IT associates, business stakeholders, and external vendors to drive improvements in IT services.• Played a key role in developing and refining work processes and best practices to optimize service delivery.• Delivered consistent, professional communication with end users and IT associates, ensuring a positive customer experience.• Applied advanced technical skills to efficiently diagnose, troubleshoot, and resolve hardware, software, and system issues.• Possessed a comprehensive understanding of US LBM’s technology landscape, from intermediate to advanced levels.• Implemented proactive risk mitigation strategies and identified potential vulnerabilities in applications.• Acted as a key escalation point for complex technical issues, providing support for overflow and critical incidents.• Leveraged cross-functional IT groups to accelerate the resolution of high-impact problems.• Monitored critical performance metrics for network, servers, applications, and service queues, ensuring system reliability and responsiveness.

Remote

• Dedicated IT Service Desk professional with experience supporting the technology needs of a global law firm.• Consistently delivered prompt and effective technical assistance, troubleshooting complex hardware and software issues.• Expertly handled confidential information with discretion, ensuring full compliance with legal and regulatory standards.• Worked closely with cross-functional teams to resolve intricate challenges, enhancing a secure and reliable IT environment for legal professionals worldwide.• Managed the creation and revocation of security badge access for end-users across global locations, ensuring seamless and secure access control while adhering to company policies and procedures.

Lubbock, Texas, United States

• Provided advanced technical support for hospital staff, resolving hardware and software issues.• Diagnosed and repaired issues related to clinical systems, ensuring minimal disruption to patient care.• Managed user accounts, permissions, and access controls within hospital networks and systems.• Coordinated with Tier III and other technical teams to escalate complex issues and implement solutions.• Installed and configured specialized healthcare software, including EHR (Electronic Health Records) systems.• Responded to service desk tickets, prioritizing urgent issues affecting critical hospital operations.• Monitored and maintained the hospital's network infrastructure to ensure uptime and performance.• Assisted with the deployment of new equipment, including workstations, printers, and medical devices.• Implemented and enforced security protocols to ensure compliance with healthcare regulations, including HIPAA.• Trained hospital staff on the use of IT systems, ensuring proper handling of sensitive patient information.

South Central United States

• Installed, configured, and maintained network hardware, including routers, switches, and firewalls.• Conducted on-site troubleshooting and resolved network connectivity issues for clients.• Performed regular network performance assessments and provided recommendations for optimization.• Installed and terminated network cabling, including Ethernet and fiber optic cables.• Configured and tested wireless networks, ensuring signal strength and coverage met client requirements.• Collaborated with clients and internal teams to diagnose and repair network-related issues.• Documented network configurations, upgrades, and maintenance activities.• Monitored network performance and responded to outages and incidents promptly.• Implemented security protocols and updated firmware to protect against vulnerabilities.• Provided technical support and training to clients on network equipment and software usage.

Associate'S Degree, Liberal Arts And Sciences, General Studies And Humanities

Bachelor Of Science - Bs, Cyber Security

1.5 years into BS in Cyber Security studies.

Bachelor Of Arts - Ba, Communications

3 years towards BA in Communications.