Matt H. Email & Phone Number
@bluecrossmn.com
4 phones found area 651, 612, 844, and 800
LinkedIn matched
Who is Matt H.? Overview
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Matt H. is listed as Chief Experience Officer (CXO) - Vice President, Customer Experience and Digital Product at Blue Cross and Blue Shield of Minnesota, a company with 3483 employees, based in Minneapolis, Minnesota, United States. AeroLeads shows a work email signal at bluecrossmn.com, phone signal with area code 651, 612, 844, 800, and a matched LinkedIn profile for Matt H..
Matt H. previously worked as Chief Experience Officer (CXO) - Vice President, Customer Experience & Digital Product at Blue Cross And Blue Shield Of Minnesota and Vice President – Enterprise Customer Personalization Strategy at U.S. Bank. Matt H. holds Mba, Strategic Management from University Of Minnesota - Carlson School Of Management.
Email format at Blue Cross and Blue Shield of Minnesota
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AeroLeads found 1 current-domain work email signal for Matt H.. Compare company email patterns before reaching out.
About Matt H.
As the Chief Experience Officer (CXO) and Vice President of Customer Experience at Blue Cross and Blue Shield of Minnesota, I am responsible for leading the transformation of customer experience across all touchpoints and channels for one of the largest health plans in the state. I leverage my 20+ years of experience in customer engagement strategy, new business development, multi-channel analytics, innovation development, and strategic planning to create and deliver customer-centric solutions that improve health outcomes, satisfaction, and loyalty.Prior to joining Blue Cross and Blue Shield, I was the Vice President of Enterprise Customer Personalization Strategy at U.S. Bank, where I developed and executed a holistic strategy to personalize customer interactions and offers across all channels and segments. I also held various leadership roles at U.S. Bank and Best Buy, driving innovation and new business development across different industries, including software development, investment banking, retail, and consumer banking. In addition, I am passionate about building science literacy and entrepreneurship skills in under-served communities, and have published and partnered with several organizations to share my insights and expertise.
Listed skills include Strategy, Cross Functional Team Leadership, Leadership, Management, and 44 others.
Matt H.'s current company
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Matt H. work experience
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Chief Experience Officer (Cxo) - Vice President, Customer Experience & Digital Product
Current
Vice President – Enterprise Customer Personalization Strategy
Vice President - Customer Experience Strategy
Vice President - Strategy, Insights & Analytics
Ceo & Founder
- Founded Stanford & Griggs to utilize in-depth experience with innovation processes to support broad array of clients in developing strategy, creating new business initiatives and building competencies required to build.
- Led client cross-functional innovation teams of merchants, designers, technologists, and marketers to launch new store-within-a-store concepts. Utilized Lean Startup and Business Model Canvas methodologies to vet.
- Built a business opportunity assessment fact base and strategic blueprint for a large national retail client to enter an emerging product category. With limited data available synthesized information from multiple.
- Constructed competitive go-to-market assessments utilizing benchmark techniques, industry research, and consumer insights data
- Performed strategic investment due diligence on behalf of private equity client
- Created structured marketing, customer engagement, and social media strategies for clients to launch and sustain new growth initiatives
Senior Consultant
Sprosty Network is a global business strategy and innovation firm with unmatched experience in bringing technology products to scale with major consumer retailers. We are a group of best-in-class operators and disruptive innovators, who help clients build consumer technology businesses. We use lean start-up approaches, a maniacal focus on consumer.
Director - Customer Solutions - Home Customer Solutions Group
- Provide leadership for strategy development, business decision making and employee development for a $10B Home Theater business team with over 100 employees
- Drove Home Theater customer solutions strategy – identifying customer wants and needs to make the most out of their purchase with Accessories, Content, Connections, and Services (ACCS)
- Managed financial performance of Home Theater Accessories, Content, Connections, and Services solutions portfolio resulting in an 18 bps YOY improvement in Solutions % for all channels and a 45 bps improvement for.
- Provided strategic direction in the launch strategy for new technologies (i.e. Google TV) including: customer experience design, customer messaging direction, and retail training & sales strategy
- Initiated the strategic planning for the 2010 Home Theater department remodel that focused on customer insights and needs identification, retail selling strategy and tools, and merchant product and profit requirements
- Co-led the launch for the Home Theater 1-to-1 post purchase marketing campaign. The CRM campaign contributed an incremental revenue of $167M in first six months, up 12% YOY
Director - New Store Concepts/Formats & New Product Category Team
- Managed a team to support the launch of new formats, concepts, and categories within the company, examples include Best Buy Mobile (1.0, 2.0 & Pentagon stores), Inspired Experience, Project Altitude, DJ Culture.
- Lead development of an Electric Vehicle Charging Strategy for the Emerging Business team. Researched the industry and meet all of the major players: vehicle manufacturers, charging equipment manufacturers, installation.
- In 2008, led a Growth Accelerator team to develop a digital movie strategy. Partnered with retail employees and entertainment strategy teams to construct a roadmap for Best Buy to build and acquire the necessary.
- In 2008, led developing the strategy, training, and communication plans for the “Loop Marketplace,” an internal web 2.0 tool that was designed to support the collection of new employee ideas, enable employee.
- In 2007, co-founded the Growth and Innovation Network (GAIN) designed to share the stories of past new business initiatives, detailing the journey and resulting success or failure (Failure Forums)
- In 2007, transitioned team from operational responsibility for two Chicago based concept stores into a organizational capability that can support the enterprise in creating and sustaining new formats
Director - Innovation Development - New Concept Store Development
- Drove strategy development and managed the execution plan for the $1.1m Escape concept store
- Owned the P&L and budgets for both the retail store and the corporate support resources
- Managed the concept development team responsible for creating and implementing a retail strategy, marketing program, merchandising plan, and operational SOP for a new retail concept
- Created internal partnerships to leverage cross functional support teams from finance, legal, properties, retail operations, merchandising, and marketing
Senior Manager - Customer Solutions Development
- Created partnerships with internal merchant teams and customer segments to improve both the customer experience and the Best Buy brand through customer focused retail solutions
- Developed, organized, and implemented a portfolio of high-value solutions that can address customer needs, support Best Buy retail sales and can be leveraged with our online retail channel
- Developed retail lab testing environment with Microsoft for Home Theater media center experience. Used knowledge to develop the Home Theater strategy for Media Center technology
- Managed development and implementation of a Sony Experience Store-within-a-store test. Drove financial model and budget requirements. Coordinated merchandising, solutions development, and sales development requirements.
- Supported the merchant organization transformation to migrate from merchandising silos into customer experience domains that are focused on customer experience solutions
Vice President - It Strategy - Resource Management Group
- Built an $80 million (annual spend) business within Morgan Stanley Institutional Securities to outsource / co-source 30% of the firm’s IT application development and support efforts
- Created a diversified vendor portfolio by establishing alliances with global outsourcing companies
- Performed financial and security due diligence on sourcing partners to mitigate outsourcing risk
- Negotiated vendor contracts, task orders, and rate agreements with internal and external counsel
- Managed a team of two engineers to architect an offsite infrastructure model that supports both internal security requirements and changing technologies used in our development environment
- Directed a team of four co-sourced consultants in the development of financial, operational, and reporting tools used to manage our outsourcing business, including: Resource management, Consultant task order reporting.
Entrepreneur - Web Consultant
As an entrepreneur, crafted strategies for small companies to get their business onto the Internet, including: opportunity identification, web presence design and creation, content revision methods, Internet email integration, and staff training
Senior Applications Programmer / Systems Administrator
- Developed vertical applications and client customizations to several vendor accounting packages
- Managed a product development team responsible for the company's outdoor advertising accounting and operations package
- Provided technical support for internal and client hardware and networking systems
- Created and supported the company's internal time tracking and customer billing system
Matt H. education
Mba, Strategic Management
Bsb, Management Information Systems
Education record
Frequently asked questions about Matt H.
Quick answers generated from the profile data available on this page.
What company does Matt H. work for?
Matt H. works for Blue Cross and Blue Shield of Minnesota.
What is Matt H.'s role at Blue Cross and Blue Shield of Minnesota?
Matt H. is listed as Chief Experience Officer (CXO) - Vice President, Customer Experience and Digital Product at Blue Cross and Blue Shield of Minnesota.
What is Matt H.'s email address?
AeroLeads has found 1 work email signal at @bluecrossmn.com for Matt H. at Blue Cross and Blue Shield of Minnesota.
What is Matt H.'s phone number?
AeroLeads has found 4 phone signal(s) with area code 651, 612, 844, 800 for Matt H. at Blue Cross and Blue Shield of Minnesota.
Where is Matt H. based?
Matt H. is based in Minneapolis, Minnesota, United States while working with Blue Cross and Blue Shield of Minnesota.
What companies has Matt H. worked for?
Matt H. has worked for Blue Cross And Blue Shield Of Minnesota, U.S. Bank, Stanford & Griggs, Llc, Sprosty Network, and Best Buy.
How can I contact Matt H.?
You can use AeroLeads to view verified contact signals for Matt H. at Blue Cross and Blue Shield of Minnesota, including work email, phone, and LinkedIn data when available.
What schools did Matt H. attend?
Matt H. holds Mba, Strategic Management from University Of Minnesota - Carlson School Of Management.
What skills is Matt H. known for?
Matt H. is listed with skills including Strategy, Cross Functional Team Leadership, Leadership, Management, Strategic Planning, Business Strategy, Retail, and Crm.
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