Matt H. Email and Phone Number
Chief Experience Officer (CXO) - Vice President, Customer Experience and Digital Product at
@
Blue Cross and Blue Shield of Minnesota
Minneapolis, MN, US
Matt H.'s Location
Minneapolis, Minnesota, United States, United States
Matt H.'s Contact Details
Matt H. work email
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- Valid
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- Valid
Matt H. personal email
n/a
Matt H. phone numbers
About Matt H.
As the Chief Experience Officer (CXO) and Vice President of Customer Experience at Blue Cross and Blue Shield of Minnesota, I am responsible for leading the transformation of customer experience across all touchpoints and channels for one of the largest health plans in the state. I leverage my 20+ years of experience in customer engagement strategy, new business development, multi-channel analytics, innovation development, and strategic planning to create and deliver customer-centric solutions that improve health outcomes, satisfaction, and loyalty.Prior to joining Blue Cross and Blue Shield, I was the Vice President of Enterprise Customer Personalization Strategy at U.S. Bank, where I developed and executed a holistic strategy to personalize customer interactions and offers across all channels and segments. I also held various leadership roles at U.S. Bank and Best Buy, driving innovation and new business development across different industries, including software development, investment banking, retail, and consumer banking. In addition, I am passionate about building science literacy and entrepreneurship skills in under-served communities, and have published and partnered with several organizations to share my insights and expertise.
Matt H.'s Current Company Details
Blue Cross And Blue Shield Of Minnesota
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Chief Experience Officer (CXO) - Vice President, Customer Experience and Digital Product
Minneapolis, MN, US
- Website:
- bluecrossmn.com
- Employees:
- 3483
Matt H. Work Experience Details
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Chief Experience Officer (Cxo) - Vice President, Customer Experience And Digital ProductBlue Cross And Blue Shield Of MinnesotaMinneapolis, Mn, Us
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Chief Experience Officer (Cxo) - Vice President, Customer Experience & Digital ProductBlue Cross And Blue Shield Of Minnesota Jun 2021 - PresentEagan, Mn, Us
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Vice President – Enterprise Customer Personalization StrategyU.S. Bank Aug 2020 - May 2021Minneapolis, Mn, Us -
Vice President - Customer Experience StrategyU.S. Bank Nov 2017 - Aug 2020Minneapolis, Mn, Us
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Vice President - Strategy, Insights & AnalyticsU.S. Bank Jul 2016 - Oct 2017Minneapolis, Mn, Us
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Ceo & FounderStanford & Griggs, Llc May 2012 - Jul 2016Founded Stanford & Griggs to utilize in-depth experience with innovation processes to support broad array of clients in developing strategy, creating new business initiatives and building competencies required to build a sustainable innovation pipeline. Sample projects include:• Led client cross-functional innovation teams of merchants, designers, technologists, and marketers to launch new store-within-a-store concepts. Utilized Lean Startup and Business Model Canvas methodologies to vet opportunities and test against hypothesis criteria• Built a business opportunity assessment fact base and strategic blueprint for a large national retail client to enter an emerging product category. With limited data available synthesized information from multiple sources to define and sequence opportunity priorities with TAM and CAGR projections• Constructed competitive go-to-market assessments utilizing benchmark techniques, industry research, and consumer insights data• Performed strategic investment due diligence on behalf of private equity client• Created structured marketing, customer engagement, and social media strategies for clients to launch and sustain new growth initiatives• Led client strategy sessions on organizational development targeted to foster employee innovation and active decision making with a focus on understanding innovation risk and the role of failure -
Senior ConsultantSprosty Network Jan 2014 - Jun 2016Minneapolis, Minnesota, UsSprosty Network is a global business strategy and innovation firm with unmatched experience in bringing technology products to scale with major consumer retailers. We are a group of best-in-class operators and disruptive innovators, who help clients build consumer technology businesses. We use lean start-up approaches, a maniacal focus on consumer insights, and broad industry knowledge to rapidly commercialize technology, build differentiated retail store and online experiences, and bring startups to scale with major retailers through our RetailXelerator program. Our clients range from early stage startups to Fortune 50 companies. -
Director - Customer Solutions - Home Customer Solutions GroupBest Buy Jun 2010 - May 2012Richfield, Minnesota, Us• Provide leadership for strategy development, business decision making and employee development for a $10B Home Theater business team with over 100 employees• Drove Home Theater customer solutions strategy – identifying customer wants and needs to make the most out of their purchase with Accessories, Content, Connections, and Services (ACCS)• Managed financial performance of Home Theater Accessories, Content, Connections, and Services solutions portfolio resulting in an 18 bps YOY improvement in Solutions % for all channels and a 45 bps improvement for physical stores• Provided strategic direction in the launch strategy for new technologies (i.e. Google TV) including: customer experience design, customer messaging direction, and retail training & sales strategy• Initiated the strategic planning for the 2010 Home Theater department remodel that focused on customer insights and needs identification, retail selling strategy and tools, and merchant product and profit requirements• Co-led the launch for the Home Theater 1-to-1 post purchase marketing campaign. The CRM campaign contributed an incremental revenue of $167M in first six months, up 12% YOY -
Director - New Store Concepts/Formats & New Product Category TeamBest Buy Jan 2007 - Jun 2010Richfield, Minnesota, Us• Managed a team to support the launch of new formats, concepts, and categories within the company, examples include Best Buy Mobile (1.0, 2.0 & Pentagon stores), Inspired Experience, Project Altitude, DJ Culture, Gadgets & e-readers & Best Buy Express. Our responsibilities vary by project but have included: concept strategy development, business model development, store design & construction, fixture design & construction, merchandising planning, and deployment• Lead development of an Electric Vehicle Charging Strategy for the Emerging Business team. Researched the industry and meet all of the major players: vehicle manufacturers, charging equipment manufacturers, installation service providers, and utility companies. Define a unique value proposition that positions Best Buy as the ideal partner for each of these stakeholders and clearly articulates a roadmap for company growth• In 2008, led a Growth Accelerator team to develop a digital movie strategy. Partnered with retail employees and entertainment strategy teams to construct a roadmap for Best Buy to build and acquire the necessary capabilities to launch a comprehensive digital movie and content strategy• In 2008, led developing the strategy, training, and communication plans for the “Loop Marketplace,” an internal web 2.0 tool that was designed to support the collection of new employee ideas, enable employee collaboration, and provide transparency within the organization• In 2007, co-founded the Growth and Innovation Network (GAIN) designed to share the stories of past new business initiatives, detailing the journey and resulting success or failure (Failure Forums)• In 2007, transitioned team from operational responsibility for two Chicago based concept stores into a organizational capability that can support the enterprise in creating and sustaining new formats
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Director - Innovation Development - New Concept Store DevelopmentBest Buy Jul 2005 - Jan 2007Richfield, Minnesota, Us• Drove strategy development and managed the execution plan for the $1.1m Escape concept store• Owned the P&L and budgets for both the retail store and the corporate support resources• Managed the concept development team responsible for creating and implementing a retail strategy, marketing program, merchandising plan, and operational SOP for a new retail concept• Created internal partnerships to leverage cross functional support teams from finance, legal, properties, retail operations, merchandising, and marketing
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Senior Manager - Customer Solutions DevelopmentBest Buy Dec 2003 - Jul 2005Richfield, Minnesota, Us• Created partnerships with internal merchant teams and customer segments to improve both the customer experience and the Best Buy brand through customer focused retail solutions• Developed, organized, and implemented a portfolio of high-value solutions that can address customer needs, support Best Buy retail sales and can be leveraged with our online retail channel• Developed retail lab testing environment with Microsoft for Home Theater media center experience. Used knowledge to develop the Home Theater strategy for Media Center technology• Managed development and implementation of a Sony Experience Store-within-a-store test. Drove financial model and budget requirements. Coordinated merchandising, solutions development, and sales development requirements for deploying cross category customer experiences• Supported the merchant organization transformation to migrate from merchandising silos into customer experience domains that are focused on customer experience solutions
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Vice President - It Strategy - Resource Management GroupMorgan Stanley Aug 1997 - Dec 2003New York, Ny, Us• Built an $80 million (annual spend) business within Morgan Stanley Institutional Securities to outsource / co-source 30% of the firm’s IT application development and support efforts• Created a diversified vendor portfolio by establishing alliances with global outsourcing companies• Performed financial and security due diligence on sourcing partners to mitigate outsourcing risk• Negotiated vendor contracts, task orders, and rate agreements with internal and external counsel• Managed a team of two engineers to architect an offsite infrastructure model that supports both internal security requirements and changing technologies used in our development environment• Directed a team of four co-sourced consultants in the development of financial, operational, and reporting tools used to manage our outsourcing business, including: Resource management, Consultant task order reporting , Vendor payment, & Vendor sourcing• Built and managed a client coverage team of three employees to advise and support the Firm’s Equity and Fixed Income divisions in their IT resourcing strategy• Initiated a number of projects to move the group toward operating as a business, including: business strategy and operating plan development, conducting client satisfaction surveys, and creation of internal marketing and communication plans -
Entrepreneur - Web ConsultantWorld Wide Web Solutions Providers Jun 1994 - Jun 1997As an entrepreneur, crafted strategies for small companies to get their business onto the Internet, including: opportunity identification, web presence design and creation, content revision methods, Internet email integration, and staff training
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Senior Applications Programmer / Systems AdministratorSynergistic Software Jun 1992 - Sep 1995• Developed vertical applications and client customizations to several vendor accounting packages• Managed a product development team responsible for the company's outdoor advertising accounting and operations package• Provided technical support for internal and client hardware and networking systems• Created and supported the company's internal time tracking and customer billing system
Matt H. Skills
Strategy
Cross Functional Team Leadership
Leadership
Management
Strategic Planning
Business Strategy
Retail
Crm
Project Management
Consulting
Business Planning
Customer Experience
Product Development
Marketing Strategy
Marketing
Training
E Commerce
Team Leadership
Leadership Development
New Business Development
Entrepreneurship
Innovation Development
Organizational Development
Business Development
P&l Management
Budgets
Competitive Analysis
Strategic Partnerships
Start Ups
Merchandising
Sourcing
Business Process Improvement
Executive Management
Business Analysis
Outsourcing
Vendor Management
Analytics
Customer Relationship Management
Customer Satisfaction
Customer Segmentation Strategy
Customer Insight
Management Consulting
Multi Channel Analytics
Public Speaking
Social Media Marketing
Social Media Strategy
Innovation Management
Executive Coaching
Matt H. Education Details
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University Of Minnesota - Carlson School Of ManagementStrategic Management -
University Of Minnesota - Carlson School Of ManagementManagement Information Systems
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Cretin-Derham Hall High School
Frequently Asked Questions about Matt H.
What company does Matt H. work for?
Matt H. works for Blue Cross And Blue Shield Of Minnesota
What is Matt H.'s role at the current company?
Matt H.'s current role is Chief Experience Officer (CXO) - Vice President, Customer Experience and Digital Product.
What is Matt H.'s email address?
Matt H.'s email address is ma****@****buy.com
What is Matt H.'s direct phone number?
Matt H.'s direct phone number is +165121*****
What schools did Matt H. attend?
Matt H. attended University Of Minnesota - Carlson School Of Management, University Of Minnesota - Carlson School Of Management, Cretin-Derham Hall High School.
What are some of Matt H.'s interests?
Matt H. has interest in Leadership, Techcrunch, Barack Obama, Google Tv, Fast Company, Education, Science And Technology, Tivo, Innovation, Failure.
What skills is Matt H. known for?
Matt H. has skills like Strategy, Cross Functional Team Leadership, Leadership, Management, Strategic Planning, Business Strategy, Retail, Crm, Project Management, Consulting, Business Planning, Customer Experience.
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