Huong Ly Email & Phone Number

Katy, Tx, Us

Houston, Texas, United States

● Developing, executing test cases and test suits for various functionalities according to the requirements● Performing smoke and regression testing to inspect critical functionalities and system reliability● Pull and view Log files using UNIX and ADB commands● Performing compatibility testing applying BrowserStack● Executing tests and reporting defects in Jira, following until resolved● Interacting with developers and product managers to identify system requirements and to ensure quality throughout the SDLC● Improving customer satisfaction by raising overall product quality through functional, UI and regression testing (customer satisfaction level tracked by reviewing, customer feedback - surveys, reviews on AppStore, support queries etc.)

Houston, Texas, United States

● Performed daily quality control to ensure equipment meets expectation● Performed problem solving and troubleshooting of laboratory equipment● Reported issues effectively with internal software to the corresponding department and reduced significant company downtime● Identified unusual lab results and bring to attention of lab manager

Houston, Texas Area

• Streamlined administrative tasks while providing top-tier support to diverse clients; collaborated with a team to conduct legal research and produced well-organized court binders for trials.• Secured excellent client feedback, increasing satisfaction scores by 20% on average during tenure.• Prepared and revised legal documents covering petitions, discovery documents, correspondence, and court filings using ProDoc• Maintained clear verbal and written communications between clients and attorneys to ensure flawless legal support.• Reviewed, organized, and managed records for over 50 clients using Microsoft Excel.• Trained 3 new hires in customer service and other office procedures• Produced over 1,000 deeds, ensuring 100% accuracy.• Translated written and verbal communications, as well as foreign documents.• Managed calendars and scheduled trials, conferences, and hearings; prepared detailed, and accurate monthly billing statements

Houston, Texas Area

• Designed two new labs which were later used in Junior and Senior lab courses at University of Houston.• Prepared solutions and formulations of different chemistries.• Conducted and streamlined a wide array of engineering evaluation tasks covering literature research, experiment setup & execution, processing safety calculations, and analyzing data, earning praise for diligence and outstanding attention to detail.• Collected, and analyzed data in lab notebook and improved lab setup• Built simple and complex apparatus setup for future access.• Characterized the effect of process variables (e.g. initial concentration, temperature and agitation) on kinetics of esterification.• Demonstrated superior communication skills when presenting in weekly meetings• Composed thorough, and descriptive technical reports.

Houston, Texas Area

• Improved methods to handle time and attendance records to guarantee accuracy standards were met.• Coordinated with human resources to assist in all aspects of the interviewing process, in addition to introducing work policy to new employees; noted as vital to elevating overall center productivity.• Scanned/uploaded scantrons and exam free responses while maintaining strict adherence to all policies and procedures.

Certificate, Manual Software Testing

Bachelor'S Degree, Chemical Engineering