Huong Ly Email & Phone Number

Houston, Texas, United States

• Developing, executing test cases and test suits for various functionalities according to the requirements
• Performing smoke and regression testing to inspect critical functionalities and system reliability
• Pull and view Log files using UNIX and ADB commands
• Performing compatibility testing applying BrowserStack
• Executing tests and reporting defects in Jira, following until resolved
• Interacting with developers and product managers to identify system requirements and to ensure quality throughout the SDLC

Houston, Texas, United States

• Performed daily quality control to ensure equipment meets expectation
• Performed problem solving and troubleshooting of laboratory equipment
• Reported issues effectively with internal software to the corresponding department and reduced significant company downtime
• Identified unusual lab results and bring to attention of lab manager

Houston, Texas Area

• Streamlined administrative tasks while providing top-tier support to diverse clients; collaborated with a team to conduct legal research and produced well-organized court binders for trials.
• Secured excellent client feedback, increasing satisfaction scores by 20% on average during tenure.
• Prepared and revised legal documents covering petitions, discovery documents, correspondence, and court filings using ProDoc
• Maintained clear verbal and written communications between clients and attorneys to ensure flawless legal support.
• Reviewed, organized, and managed records for over 50 clients using Microsoft Excel.
• Trained 3 new hires in customer service and other office procedures

Houston, Texas Area

• Designed two new labs which were later used in Junior and Senior lab courses at University of Houston.
• Prepared solutions and formulations of different chemistries.
• Conducted and streamlined a wide array of engineering evaluation tasks covering literature research, experiment setup & execution, processing safety calculations, and analyzing data, earning praise for diligence and.
• Collected, and analyzed data in lab notebook and improved lab setup
• Built simple and complex apparatus setup for future access.
• Characterized the effect of process variables (e.g. initial concentration, temperature and agitation) on kinetics of esterification.

Houston, Texas Area

• Improved methods to handle time and attendance records to guarantee accuracy standards were met.
• Coordinated with human resources to assist in all aspects of the interviewing process, in addition to introducing work policy to new employees; noted as vital to elevating overall center productivity.
• Scanned/uploaded scantrons and exam free responses while maintaining strict adherence to all policies and procedures.

Certificate, Manual Software Testing

Bachelor'S Degree, Chemical Engineering