Byron Hurst Email & Phone Number

Stone Mountain, Ga, Us

Atlanta, Georgia, United States

Documented and tracked incidents, service requests, and resolutions in the ticketing system. Collaborated with other IT teams to escalate and resolve complex issues.Resolved hardware, software, and network issues via phone, email, and remote access tools.Escalated unresolved issues to Tier 2/3 support teams, and communicated with end-users until resolved.

United States

Provided technical support to end-users via phone, email, and in-person Diagnosed and resolved technical hardware and software issues. Collaborated with other IT teams to escalate and resolve complex issues Documented customer interactions and solutions in a ticketing system or knowledge base.

Technical support: installing & configuring computer hardware, software, and networksComputer networking: standard protocols for TCP/IP and network services (e.g., DNS)Operating systems: creating users, groups, and permissions for account access & installing, configuring, and removing software on Windows and Linux operating systemsSystems administration: server management and user & information management IT security: evaluating potential risks and utilizing encryption algorithms and techniques

Birmingham, Alabama, United States

Assisted in conducting functional behavior assessments to identify antecedents and consequences maintaining problem behaviors.Implemented behavior intervention plans under the supervision of BCBAs, including prompting, shaping, and fading procedures.Collected data on target behaviors during therapy sessions and assisted in data analysis to evaluate treatment effectiveness.Supported clients in generalizing skills across different environments and situations through systematic programming.

United States

Provided technical assistance to employees regarding software, hardware, and network issuesAssisted with support and troubleshooting across a broad spectrum of systems and software.Fostered a positive relationship by going above and beyond with customer service.Ensured that all critical matters are either dealt with in an efficient manner or escalated to the appropriate person as required.

Birmingham, Alabama, United States

Installed satellite technology-based cable service such as installing cat5 and cat6 cables in various residential and commercial customer locations, ensuring seamless connectivity and high-quality signal transmission.Demonstrated expertise in troubleshooting and repairing a wide range of Samsung appliances.Assisted with support and troubleshooting across a broad spectrum of systems and software.Played a vital role in ensuring optimal performance of equipment by calibrating the systems, securing connections, and verifying the correct functioning of services, guaranteeing a reliable and superior user experience.