Ryan Hurst Email and Phone Number
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Throughout my tenure with ShowClix, a Pittsburgh-based start-up technology company, I had the opportunity to establish and grow the customer-facing support team from the ground up. My journey with ShowClix has spanned 15 years, transforming a small team into a global customer care department now under parent company Leap Event Technology. Our team supports customers and clients for some of the industry's largest and most trusted brands such as the NFL, NBA, MLB, Fanatics, New York Comic Con, and Burning Man. I have played a pivotal role in shaping the customer service landscape, meticulously vetting technology, crafting efficient processes and procedures, and ensuring excellence in every interaction to achieve high levels of customer satisfaction. As a change agent within our evolving company, I am adept at navigating conflicting viewpoints, adjusting to unanticipated business challenges, and building bridges between various departments. Driven by a passion for customer service and a focus on operational efficiency, I have helped shape a customer care team that is recognized for its outstanding service and innovation. My journey has been defined by a commitment to fostering a collaborative and innovative work environment that has been instrumental in our growth and global success. One of my proudest achievements has been the development of our amazing team of customer service agents who are rooted in a culture marked by innovation, empathy, and integrity.
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Head Of Customer ExperienceAllref Sep 2024 - PresentAllref has created a platform based on custom-built AI that learns the relationships between all researchers, clinicians, and biomedical discoveries. We are on a mission to identify today's and tomorrow’s experts in every biomedical field by leveraging AI to solve biomedical problems.
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Vice President Of Customer CareLeap Event Technology Feb 2021 - May 2024ShowClix was integrated into parent company Leap Event Technology, which provides an all-in-one suite of event technology software that empowers organizers to transform their events into electrifying experiences. With employees across the U.S., Canada, Europe, and Australia, I led and built the customer support operations strategy that enabled our team of agents, team leads and managers to work cross-functionally across the organization to ensure unified operational efficiencies. I was tasked with overseeing the implementation and cross-training of global customer care activities that spanned 6 products. As the company scaled in size, I leveraged cutting-edge technology to drive continuous improvement, such as launching live chat and chatbot via Salesforce Service Cloud. As our products continue to integrate under our parent company, I serve as an integral part of a company-wide rebrand initiative and manage relationships with third-party vendors by evaluating performance, negotiating contracts, and compliance. Most importantly, I am fortunate to lead, mentor, and inspire a diverse team of remote support professionals across different regions fostering a culture of excellence, empathy, and customer-centric collaboration. -
Senior Director Of Customer CareLeap Event Technology Feb 2018 - Feb 2021
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Director Of Customer CareShowclix Feb 2014 - Feb 2018Pittsburgh, Pennsylvania, UsDuring my time at ShowClix, I led the establishment and growth of the Customer Care Department, starting with just one person and expanding it to a robust team of approximately 50 onshore and offshore agents. From inception to execution, I crafted the strategy and oversaw every facet of building our company's call center, including the development of recruiting and onboarding processes, telephony systems, and CRM technology. I ensured that our Customer Care team evolved in tandem with the company's expansion through strategic leadership and a commitment to excellence. The growth of my team played a pivotal role in enhancing customer satisfaction and client retention which contributed to the company being acquired twice under my leadership (first in 2017 and again in 2020). Today, ShowClix is one of 9 products that exist as an all-in-one suite of technology under our new parent company -- Leap Event Technology (owned by private equity firm Vector Capital) -
Customer Care ManagerShowclix Nov 2009 - Feb 2014Pittsburgh, Pennsylvania, Us
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Box Office SupervisorChautauqua Institution May 2004 - Sep 2009Chautauqua, Ny, UsChautauqua Institution is a not-for-profit, 750-acre community on Chautauqua Lake in southwestern New York State where approximately 7,500 people reside during a nine-week summer season and more than 100,000 visit to attend scheduled public events (lecture series, concerts, operas, etc) at their historic 4,400-seated, open-aired Amphitheater. As the seasonal box office supervisor, I assisted with recruiting new agents, organizing pre-season training, and onboarding programs and systems. I helped with pre-season ticket orders, phone sales, and accommodations directory assistance, developing customer service skills by fielding customers’ questions and complaints in person and over the phone. -
Box Office Ticket AgentState University Of New York At Fredonia Oct 2007 - May 2008Fredonia, Ny, UsSupporting the Box Office Director, I was responsible for multiple aspects of ticket sales, including processing transfers, managing orders, and handling phone sales. I provided directory assistance for accommodations and performed cashier duties ensuring daily financial accuracy. Demonstrating strong customer service skills, I effectively promoted, supported, and sold tickets for campus-wide events. -
Recruiter/Advertiser– Commercial DivisionKelly Services Sep 2006 - Feb 2007Troy, Michigan, UsIn my role at Kelly Services, I was responsible for identifying and placing contracted employees at local manufacturing facilities (Field Brook and Carriage House Companies Inc), I conducted reference and background checks for potential candidates, marketed qualified individuals to client companies, and facilitated on-site interviews by creating and distributing local advertisements and flyers.
Ryan Hurst Skills
Ryan Hurst Education Details
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State University Of New York At FredoniaCommunication Studies -
Jamestown Community CollegeEarly Childhood Education
Frequently Asked Questions about Ryan Hurst
What company does Ryan Hurst work for?
Ryan Hurst works for Allref
What is Ryan Hurst's role at the current company?
Ryan Hurst's current role is Customer Experience Expert | SaaS Support Specialist | Strategic Relationship Builder.
What is Ryan Hurst's email address?
Ryan Hurst's email address is ry****@****ogy.com
What is Ryan Hurst's direct phone number?
Ryan Hurst's direct phone number is +172465*****
What schools did Ryan Hurst attend?
Ryan Hurst attended State University Of New York At Fredonia, Jamestown Community College.
What skills is Ryan Hurst known for?
Ryan Hurst has skills like Customer Service, Marketing, Sales, Training, Social Media, Recruiting, Social Media Marketing, Management, Advertising, Social Networking, Event Planning, Customer Satisfaction.
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