Throughout my tenure with ShowClix, a Pittsburgh-based start-up technology company, I had the opportunity to establish and grow the customer-facing support team from the ground up. My journey with ShowClix has spanned 15 years, transforming a small team into a global customer care department now under parent company Leap Event Technology. Our team supports customers and clients for some of the industry's largest and most trusted brands such as the NFL, NBA, MLB, Fanatics, New York Comic Con, and Burning Man. I have played a pivotal role in shaping the customer service landscape, meticulously vetting technology, crafting efficient processes and procedures, and ensuring excellence in every interaction to achieve high levels of customer satisfaction. As a change agent within our evolving company, I am adept at navigating conflicting viewpoints, adjusting to unanticipated business challenges, and building bridges between various departments. Driven by a passion for customer service and a focus on operational efficiency, I have helped shape a customer care team that is recognized for its outstanding service and innovation. My journey has been defined by a commitment to fostering a collaborative and innovative work environment that has been instrumental in our growth and global success. One of my proudest achievements has been the development of our amazing team of customer service agents who are rooted in a culture marked by innovation, empathy, and integrity.
Listed skills include Customer Service, Marketing, Sales, Training, and 29 others.