Data Analyst - Field Service Operations - Consumer Electronics
• Analyzed and transformed data into actionable insights for operational improvements.• Developed and presented regular reports to identify trends and enhance decision-making.• Decreased a key KPI by 28%, bringing down the metric from over 7% to just above 5% within the first year, with continued improvements thereafter.• Promoted internal policy changes for ticket processing using data driven insights.• Delivered weekly presentations on KPI progress and cross-department collaboration for special projects.• Led two phases of a video production project to boost engagement and diagnostic app usage by field technicians.
Jul 2022 - Sep 2024
