Customer Support Engineer
Current•Responsible for driving technical service resolution and maintaining high levels of customer satisfaction through providing pre and post-sales technical/functional support to current and prospective customers.•Acted as a lead customer issue resolution engineer and took ownership of all assigned tickets.•Acted as a mentor to other engineers, as assigned.•Provided third level support and resolve issues related to installation, implementation, deployment, functionality and usage of all Phoenix Products. •Conducting technical training and provides assistance to co-workers.