Husain Motorwala Email & Phone Number

As a dedicated and proactive Desktop Support Engineer with one year of hands-on experience, I specialize in delivering high-quality technical support that enhances productivity and ensures smooth operations. My expertise lies in managing and Troubleshooting MS Office, utilizing the Microsoft 365 Admin Portal, and providing efficient remote desktop services.I am committed to addressing and resolving technical challenges, whether it's fixing software issues, managing vulnerabilities, or streamlining system performance. My goal is always to create seamless user experiences by leveraging my problem-solving skills and knowledge in the latest technologies.If you’re looking for someone who can keep your IT environment running smoothly and efficiently, I’m here to help. Let’s connect!

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  Desktop Support Engineer

  Rm Ventures

  Jan 2024 - Apr 2024 - North Carolina, United States

  • Implemented a structured troubleshooting process for software configuration, resulting in a 50% decrease in average response time for technical inquiries and improved overall team efficiency by 30% within three months.• Created and deployed a streamlined checklist for software configuration, which improved accuracy rates by 40% leading to a 20% increase in installation speed and a 15% decrease in installation errors reported by clients.• Analyzed testing results and customer feedback, identifying 15 recurring issues that affected user experience; collaborated with development teams to implement targeted fixes, resulting in a 30% reduction in reported bugs.• Installed and configured over 50 hardware and software components, ensuring full compliance with installation specifications, which resulted in a 25% reduction in setup time for new employee workstations.• Conducted routine hardware and software assessments for 100+ devices quarterly, identifying and resolving issues that led to a 15% increase in system performance and reliability across the network• Streamlined the customer account database in Microsoft 365 by migrating 5,000+ records to a centralized platform, which improved data retrieval times by 40% and enhanced cross-departmental access to critical customer information.• Implemented a comprehensive firewall management program that decreased unauthorized access attempts by 85% and improved overall network security, ensuring compliance with industry standards and safeguarding sensitive data.• Established a dual-layer firewall strategy, resulting in a 40% reduction in malware attacks and enhancing the company's cybersecurity posture; strategy was implemented across both on-site and remote environments.• Spearheaded the development of an automated backup system that scheduled nightly transfers of over 10GB of website data to local directories; reduced data recovery time from days to mere hours during incidents.

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  Parul University

  Computer Science