Husnain M. Email & Phone Number

Lahore, Pk

United States

Responsibilities:•Respond to agent queries in a timely and accurate manner via email, chat, and phone and ensure customer needs are met. •Escalate serious complaints or issues that you are not equipped to deal with; liaising with colleagues or managers to find the best solutions to customers’ issues. Identify opportunities and suggest solutions to improve processes, tooling, and customer experience. •Contribute to team effort by accomplishing related tasks as needed. Ability to work on occasional weekend shifts.

United States

Respond to Customer Inquiries:Address customer inquiries promptly and professionally through various channels, including chat, phone, and email.Provide accurate and helpful information regarding compression stockings, sizing, product details, and order status.Assist with Order Placement:Guide customers through the order placement process, ensuring they select the appropriate compression stockings for their needs.Offer personalized recommendations based on individual requirements and preferences.Handle Technical Issues:Troubleshoot and resolve technical issues related to the website, payment processing, and order tracking to ensure a seamless customer experience.Provide Product Knowledge:Possess a deep understanding of the compression stockings available, including materials, compression levels, and benefits for different medical conditions.Educate customers on the importance of compression therapy and how it can benefit their health.Ensure Customer Satisfaction:Work diligently to resolve customer concerns, issues, or complaints, aiming for a high level of customer satisfaction.Follow up with customers to ensure that their concerns have been addressed to their satisfaction.Handle Elderly Patients with Patience:Demonstrate empathy and patience when dealing with elderly patients who may require additional assistance or time to understand product information.Provide clear and concise instructions for ordering and wearing compression stockings, considering the specific needs of elderly customers.Stay Informed about Products and Policies:Stay updated on product changes, new arrivals, and company policies to provide accurate and up-to-date information to customers.Collaborate with Other Departments:Collaborate with the sales and logistics teams to ensure timely order processing and delivery.Communicate customer feedback and trends to relevant departments for continuous improvement.

Coral Springs, Florida, United States

As a Customer Service Representative at Legs Therapy, my responsibilities included:- Providing exceptional customer service via phone, email, and chat to customers seeking information about Legs Therapy's products and services.- Responding to customer inquiries regarding product availability, pricing, and shipping information.- Assisting customers with placing orders and processing returns or exchanges.- Troubleshooting technical issues related to the website or payment processing system.- Maintaining detailed customer records, including contact information and order history.- Collaborating with the sales and marketing teams to provide accurate product information to customers.- Contributing to the development and improvement of Legs Therapy's customer service policies and procedures.

United States

As a Buyer Support Representative at Tophatter.com, my responsibilities included:- Providing timely and accurate customer support via email, phone, and chat channels.- Assisting buyers with their inquiries, concerns, and complaints related to Tophatter's products, policies, and services.- Troubleshooting technical issues and providing solutions to buyers to ensure a positive user experience.- Collaborating with other teams, such as the product and engineering teams, to identify and resolve product bugs and issues.- Contributing to the development and improvement of Tophatter's customer support processes, policies, and tools.- Maintaining a high level of professionalism, empathy, and customer satisfaction while handling a high volume of customer inquiries.Skills Used:- Strong verbal and written communication skills.- Proficiency in customer service tools and software, such as Zendesk, Freshdesk, or Salesforce.- Ability to multitask and handle a high volume of customer inquiries.- Attention to detail and ability to troubleshoot technical issues.- Empathy and ability to provide a positive customer experience.