Husna Shuhada Binti Zulkepli Email & Phone Number

Usj21

Cyberjaya, Selangor, Malaysia

-Investigated deeper with seller dispute of return and refund against Lazada whether valid or invalid that reduced incoming cases on daily basis. -Determined fault between seller or buyer and make the final judgement fairly. -Processed reimbursement payment for seller if seller are qualified to meet criteria of reimbursement.-Managed to resolve conflicts or disagreements between the platform and sellers related to return and refund, shipping disputes, policy violations, or seller complaints.

Cyberjaya, Selangor, Malaysia

-Consistently achieved solve rate up to 100% from daily target. -Answered average 100 emails from sellers inquiring backlogs general issues and aging unresolved cases. -Responded email with friendly and polite approach to engage seller concern, managed to summarize root of the issue and provide a helpful solution directly to seller. -Prioritize work to complete critical task in timely, efficient manner and being more effective. -Provide excellent service to seller through phone conversation and email.

Cyberjaya, Selangor, Malaysia

-Served as friendly, hardworking and punctual employee.Consistently achieved solve rate up to 100% from daily target.-Answered average 100 chats from sellers inquiring about general issues and technical issues and take necessary action to help sellers.-Responded chat with friendly and polite approach to engage seller concern and deliver exceptional customer service.-Developed strong professional relationship with employees and and customer through effective customer service skills.-Carrying out customer service assessments to identify and prioritize needs.

Cyberjaya, Selangor, Malaysia

-Internship in Video and Films Studies Course.-Collaborated with colleagues on the improvement of videography skills, procedure professional deal with client and analyzed post production data.-Provide beneficial equipment and director support to the Multimedia Teams with any editor tasks as required.-Assisted in setup planning and management, worked closely with the teams and maintained software skills and records.

Putrajaya, Putrajaya Federal Territory, Malaysia

-Worked full-time as a sales assistant and receptionist-Successfully wrote, edited and distributed communication materials.-Greeted customers with a friendly and helpful attitude.-Worked well with other employees to ensure smooth processes.-Carefully and accurately rang up items and neatly packed customer orders.

Diploma, Film/Cinema/Video Studies, 3.72

High School, Art