Husni Nilar Email & Phone Number

Qatar

Doha, Qatar

Doha, Qatar

• Address user tickets regarding hardware, software, and networking.
• Meet SLAs like response and resolution times by partnering within L1, L2 and L3 Support organizations.
• Creating users, security groups, computer accounts, and GPO policies in AD.
• Maintaining and administering computer networks and related computing environments.
• Hands-on experience in networking, routing, and switching.
• Troubleshoot network and wireless connectivity of corporate users.

Colombo, Sri Lanka

• Responsible for networking, design, installation and maintenance services.
• Supporting users and network administrators over the telephone and by email.
• Maintain the companies network infrastructure.
• Troubleshooting system and network problems, diagnosing and solving hardware or software faults.
• Configuration and testing of any new hardware and software.
• Management of the daily data backup and retrieval scheme.

Abu Dhabi, United Arab Emirates

• Providing pre-sales technical assistance and product education.
• Working on after-sales support services and providing technical back up as required.
• Assisting with networking and providing support for Windows, Macintosh and Linux issues.
• Searching for new clients who might benefit from company products or services and maximizing client potential in UAE.
• Persuading clients that a product or service best satisfies their needs in terms of quality, price and delivery.
• Developing long-term relationships with clients, through managing and interpreting their requirements.

Qatar

• Responsible for networking, design, installation and maintenance services.
• Networking and providing support for Windows, Macintosh and Linux issues.
• Take ownership of customer and staff issues reported and see problems through to resolution.
• Supporting users over the telephone and by email.
• Traveling to client sites to help with installs, deployment, and troubleshooting.
• Follow standard procedures for proper escalation of unresolved issues to the appropriate personnel.

United Arab Emirates

• Audi-Volkswagen ME, UAEContact Center Project
• Altitude uCI v8 Environment Preparation
• Adoption & upgrading of scripts from CRM-ME to the AVME Call Center on v8 platform
• Development of a new Inbound IVR flow for Volkswagen
• Dubai Islamic Bank, UAEPIN Pad Middleware Implementation
• Development of Middleware integrator to communicate with Banks Middleware