I've been joined to Human Resources Development Fund - HRDF (Tamheer) as Service Management Specialist on fieldwork, and my duties were:- Overseeing and guiding all activities of the Service team.- Coordinating creations through Interaction with the business team).- Follow-up with teamwork by best practices and maintains service-level agreements.- Monitoring department issues and client complaints.- Developing management problems and service improvement plans.- Ensure customer/business, client, support, and technical parties are represented in the definition and evolution of services.- Providing customer service.- Maintaining customer relationships.