Hussain Dirar Email and Phone Number
Hussain Dirar work email
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- Valid
Hussain Dirar personal email
• Over 10 years of experience in electronics engineering (telecommunication), networks, IT technical support, customer service, sales, operations and quality assurance plus government working experience with Shared Services Canada (SSC)• Possess strong analytical and problem-solving skills, with the ability to work under pressure and in a fast paced environment• Solid Knowledge and experiences on (Windows/Linux/Cisco/Aruba) operating systems (OS)• Experience with installation, configuration, troubleshooting, maintenance, and upgrading of components of network and computer systems (Windows OS (XP, Vista, Win 7, Win 10, Server 2008/2012/2016), GNU/Linux OS (CentOS, Red Hat, Ubuntu, Kali) and CISCO (Routing and Switching, Enterprise Internetworks, WAN))• Confident, energetic, and results-driven, capable of thinking outside of the box• Fluent in English and Arabic
Shared Services Canada | Services Partagés Canada
View- Website:
- ssc-spc.gc.ca
- Employees:
- 3328
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Support AnalystShared Services Canada | Services Partagés Canada Jul 2019 - PresentBritish Columbia, Canada• Liaised with colleagues positioned in various SSC partners departments within the Government of Canada to resolve hardware and software issues• Responded to inquiries submitted through the GCSX system and to emails submitted to the Client Liaison and Client Portfolio Management generic mailboxes• Analyzed requirements submitted through the GCSX tickets and the generic mailboxes according to the Client Liaison and Client Portfolio Management procedures manuals• Provided technical support to the Government of Canada telecommunication migration project to Bell Canada network• Trained new employees on Client Portfolio Management procedures and processes for SSC partners departments • Evaluated and reviewed processes for SSC software using JIRA and GCSX systems (acting role)
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Linux/Unix Platform SpecialistShared Services Canada | Services Partagés Canada Jan 2019 - Jul 2019Ottawa, Ontario, Canada• Processing service requests (SR) and other calls on the ECD ticketing system related to Linux/Unix, referring to colleagues when needed• Assisting with tasks related to updating servers for patches and software updates• Working with different operating systems: Linux, HP-UX and AIX• Learning and understanding the connectivity system in SSC to support SSC partners• Executing scripts and playbooks on the servers to collect information on a regular basis
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Support TechnicianShared Services Canada | Services Partagés Canada May 2018 - Dec 2018Ottawa, Ontario, Canada• Liaised with colleagues positioned in various SSC partners within the Government of Canada to resolve hardware and software issues• Responded to inquiries submitted through the GCSX system and to emails submitted to the Client Liaison and Client Portfolio Management generic mailboxes• Analyzed requirements submitted through the GCSX tickets and the generic mailboxes according to the Client Liaison and Client Portfolio Management procedures manuals• Provided technical support to the Government of Canada telecommunication migration project to Bell Canada network
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Fullfilment AssociateWalmart Apr 2015 - May 2018Ottawa, Canada Area -
Customer Service Operations SupervisorMtn Sudan May 2014 - Oct 2014Khartoum, Sudan• Outsource from 5th Avenue Co LTD Company• Promoted from Customer Service Agent (Representative)• Supervised more than 150 employees outsourced to MTN Sudan in various departments• Recruited, interviewed, hired, and trained potential employees (70-100)• Empowered and encouraged employees to think and work independently and as teammembers which increased employee efficiency and productivity and decreased employees’ turnover by 50%• Performed administrative tasks including maintaining up to date employee files, attendances, leaves, rotations, rewards, complaint reports, and resignations -
Customer Service Agent (Representative)Mtn Sudan Feb 2013 - Apr 2014Khartoum, Sudan• Outsource from 5th Avenue Co LTD Company• Within 3 months selected as Assistant Supervisor due to the intense knowledge of the product and remarkable job efficiency• Recognized by management for repeatedly solving complex customer problems effectively and was selected employee of the month (3 months in a row) resulting in a promotion• Developed a simplified contract spreadsheet to encourage my colleagues to sell more resulting in our branch being ranked as top sales in the country for the year• Provided superior service to customers using a flyer that I personally developed to assist them with service selection• Thoroughly responded to requests, suggestions, and/or concerns• Established and maintained an exemplary network of clients through effective communication and excellent service
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Quality Assurance EngineerMtn Sudan Sep 2011 - May 2012Khartoum, Sudan• Outsource from First Link for Communication Company• Finished projects ahead of their deadline by collaborating with other team members• Created a baseline report allowing for easy access and entry of information on sites progress• Worked as Site Acceptance Engineer of IPRAN microwave link (new and swap), 2G/3G cabinets, and power acceptance• Checked for accurate installation of 2G/3G antennas, brackets, feeders, jumpers, microwave links and cables• Examined software installation, link performances, cables arrangement, alarms, equipment labeling, grounding, and fixation
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Network/Telecommunication EngineerCivil Roll Directorate, Ministry Of Interior May 2009 - Jun 2011Khartoum, Sudan• Participated in development of citizen identification system that was implemented nationwide• Installed, programmed and sustained TETRA/VOIP (terrestrial trunked radio/Voice over IP) and VHF (very high frequency) systems• Monitored network using NMS (Network Monitoring System) and maintained its BCU and BSC• Facilitated computer hardware and software maintenance workshops• Reutilized resources by training new recruits to repair and recover broken equipment causing a reduction in the need for new equipment• Administered and retained networks (WAN, LAN, VPN, Fiber optic, Wireless, and SHDSL)• Reduced orders for new equipment by setting up routine maintenance checks to repair them
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Telecommunication EngineerKhartoum State Police Hq, Ministry Of Interior, Sudan May 2009 - Dec 2009Khartoum, Sudan• Supervisor of electronics and computers maintenances workshop. • Reduced orders of new equipment by setting up routine maintenance checks to repair them.• Installation, programming and maintenance of TETRA (terrestrial trunked radio) and VHF (very high frequency) systems.• Monitoring network status using NMS (Network Monitoring System) and maintenance of its BCU & BSC.
Hussain Dirar Skills
Hussain Dirar Education Details
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3.80 / 4.00 -
Electrical, Electronics And Communications Engineering -
CiscoComputer And Information Sciences And Support Services -
Project Management
Frequently Asked Questions about Hussain Dirar
What company does Hussain Dirar work for?
Hussain Dirar works for Shared Services Canada | Services Partagés Canada
What is Hussain Dirar's role at the current company?
Hussain Dirar's current role is Support Analyst at Shared Services Canada | Services partagés Canada.
What is Hussain Dirar's email address?
Hussain Dirar's email address is hussain.dirar@mtn.sd
What schools did Hussain Dirar attend?
Hussain Dirar attended Algonquin College Of Applied Arts And Technology, Algonquin College Of Applied Arts And Technology, Sudan University Of Science And Technology, Cisco, Kiwi Training Center.
What are some of Hussain Dirar's interests?
Hussain Dirar has interest in Social Services, Education, Environment, Science And Technology, Human Rights, Health.
What skills is Hussain Dirar known for?
Hussain Dirar has skills like Team Leadership, Management, Gsm, Networking, Wireless, Microsoft Office, Telecommunications, Customer Service, 3g, Project Planning, Microsoft Excel, Leadership.
Who are Hussain Dirar's colleagues?
Hussain Dirar's colleagues are Adam Yafout, Michael Seto, David Lavoie, Ryne Wood, Colin Hall, Jessie-Anne Caron, Gabriel Toubian.
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